Problem Management Coordinator (Staff Officer)

☞ Vector Synergy

Ver: 130

Día de actualización: 26-11-2025

Ubicación: Mons Hainaut

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información Gerencia ejecutiva

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Location:
Mons, Belgium

Security Clearance:
NATO Secret

Reference No:
C001668 / Mons

Skills, knowledge, experience required:
  • Secondary education and completed higher vocational training leading to a formal technical or professional certification with related experience;
  • OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 10 years of post related experience;
  • Minimum of 5 years recent experience in IT Service Management and practical experience in execution of ITIL Service Operations processes;
  • Experience in adopting a customer-focused approach to Problem Management in a Control Center environment;
  • Extensive experience with toolsets such as ITSM, Remedy;
  • Service operations and Service Management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets such as ITSM and Remedy;
  • Prior experience working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO and NCIA responsibilities and organization.
Desirable:
  • Experience with CA Spectrum;
  • Achieved ITIL Foundations is essential, Service Operations.
Duties/role:
  • Providing real-time technical expertise in the execution of Problem Management processes IAW NCIA Directives, OPSCEN SOPs and SOIs;
  • Coordinating the life cycle of underlying problems that cause a breech to SL targets ensuring IT Operations situational awareness;
  • Recommending solutions or workarounds to Problems to minimize impact on the organization and prevent recurrence;
  • Helping to identify errors in IT infrastructure that causes the problem and contributing to the incidents that users may have;
  • Working in conjunction with Incident and Change Management to provide value to the business with an aim to minimize the impact of problems on the business and prevent recurrence;
  • Being responsible to review, analyse, and assess the current state of ongoing problems and report their status to the IT Operations Manager.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi: 73 500,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com
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Plazo: 10-01-2026

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