Process Manager - Manage Test and Release

Division

Global Business Services

As part of the IT Group Methodology Team, you are playing a key role in supporting and improving the Software Delivery methodology.

The IT Group Methodology Team covers all activities related to the delivery of updated or new IT capabilities (Change the Bank) whatever the development framework used to deliver them.

The organisational context is hybrid, managing both waterfall and agile frameworks. Projects at Euroclear are run either according to a waterfall governance or an agile governance (then called epics), and both waterfall teams or agile teams can contribute to a waterfall project or an epic. Project activities are executed partially in-house, and partially off shore.

The Software Delivery methodology encompasses 4 core processes (Manage Requirements Definition, Manage Projects, Manage Solution Identification and Build, Manage IT Change Acceptance and Monitoring) and are aligned on the COBIT reference.

Those processes are owned by Process Owners (Senior People within IT), acting across divisions, entities, processes, and frameworks. We are looking for a Process Manager, working closely with the Process Owner of the Manage IT Change Acceptance and Monitoring process.

You :

Soft skills

• Have excellent advisory and communication skills
• Are able to coordinate small initiatives with people from different horizons, and follow up on them
• Have excellent stakeholders management skills. You are able to identify people that are dependent on your process, build a network across the organisation, and become visible. You can work with people from various background and seniority, and are able to understand their issues, objectives and expectations toward your process, and communicate with them regularly.
• Have excellent facilitating skills, including animation of large groups of people
• Are a team player, and you share and embody the values of willingness, constructiveness, openness, transparency and mutual care
• Your suggestions and solutions need to go beyond standard and known solutions and require out-of-the box thinking (Vision)
• You are more in contact with you customer and discuss your proposed advice in more detail with the purpose of convincing the other party of your advice (Persuasion)

Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique. If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.