Quality Performance Manager - ESG

☞ Moody’s Investors Service

Ver: 140

Día de actualización: 26-11-2025

Ubicación: Brussels Brussels Capital

Categoría: Recursos humanos

Industria:

Tipo de empleo: Voltijds

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Contenido de trabajo

The Quality Performance Manager - Climate and Impact is expert in several sectors and themes on Corporate Social Responsibility, Sustainable and Responsible Investment and ESG Rating Framework. This role supervises and contributes to quality assurance (QA) on associated research and to the continuous improvement of the quality management process.

Responsibilities:
  • Manage the quality performance of ESG Analytics processes
    • lead the development and maintenance of tools to measure quality performance (Quality scoring files, Competencies file, complaints file, etc)
    • collect agreed KPIs on quality performance across all teams, analyse performance and propose corrective actions when needed to support people’s growth on the quality of their work
    • discuss and follow-up on accrediations of researchers and QA reviewers with RMs/PMs on a quarterly basis using KPIs above
  • Develop and maintain the correct understanding and application of quality targets, process, guidelines and tools for all its stakeholders within ESG Analytics
    • Follow-up on training plans that support achieving quality targets and implementing quality controls processes
    • Analyse output of QA3 and QA4 results with CQA team to identify gaps and validate proposed action plans by CQA
  • Promote continuous improvement within ESG Analytics processes
    • organize consultations to identify best practices inside and outside ESG Analytics and identify improvements
    • Develop opportunity note for continuous improvement of process, guidelines and/or tools and manage the associated project to implement these improvements, with their ad-hoc stakeholders
#LI-LR1
  • Bachelor’s degree or equivalent and/or experience in related discipline (Sustainability, Corporate Social Responsibility (CSR), Sustainable Finance)
  • Have a strong interest in ESG, CSR, Socially Responsible Investment (SRI) and/or sustainable development. Previous work experience in a related field is a plus.
  • Project management skills on research / ESG content
  • More than 5 years of work experience in a related field.
  • Strong attention to detail and meticulous, achieving thoroughness and accuracy in quality assurance
  • Excellent English language skills (working language).
  • Ability to work autonomously, under the supervision and support of a team
  • Strong knowledge and experience working with Microsoft Office tools (Excel, PowerPoint, Word), ideally with proven ability to manage large datasets in Excel
  • Demonstrate a can-do’ attitude, with pro-active problem-solving skills
  • Demonstrated analytical skills and critical thinking
  • Demonstrated time management skills to meet deadlines
  • Demonstrated communication and writing skills – ability to synthesise and report information in a clear and accurate way, respecting quality expectations.
  • Coaching, communication, and good listening skills
The ESG Analytics team delivers analytical and production capacity in a centralized manner to meet the needs of all MESG’s business lines. In addition to conducting analytical work team members serve as Subject Matter Experts regarding ESG data, analytics and opinion.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com .

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
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Plazo: 10-01-2026

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