Salesforce Functional Analyst

Project description

For our customer we are looking for a Salesforce Functional Analyst to manage corrective & evolutive maintenance on the current deployed applications (for Exploitation Electricité – Câbles & Cabines) and work on the current projects using the same applications but for other business (Garde, Exploitation Gaz, …)

Responsibilities

• providing support on Salesforce FSL solution (user management, master data management)
• solving incidents and problems on the deployed applications,
• managing backlog of new demands (analyze & estimate them),
• organizing workshops with the Business to analyze and prioritize the backlog in order to define the scope of the next release
• defining use cases and user stories to be validated by the Business and executed by the development team
• following the development, by explaining the use cases and user stories to the developers, challenging the technical solution (using salesforce standard first)
• testing the use cases and user stories during System Tests and System Integration Tests
• supporting Business during User Acceptance Tests
• managing Sanity checks after the deployment in Production of a release
• organizing the change (User manual, Release notes, training session)
• The consultant will interact with our maintenance teams, including our Salesforce technical lead, our Salesforce deployment coordinator and our analysts.
• The consultant can also be involved not only on Salesforce, but also on the other applications linked to Salesforce (SAP PM, Office 365, Mobile App FormX), to follow or test changes, but most of the time will be spent on Salesforce.

Skills

Technical Skills

• Good Communication skills (ability to adapt the communication according to the audience)
• Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
• Availability and service oriented for our Business
• Resourceful and technology driven

Soft Skills

• Ability to understand a problem, to reproduce it and to identify its origin
• Ability to work in Agile
• Ability to manage backlog management (using JIRA)
• Ability to manage functional analysis (Use Case / User story description)
• Ability to describe the functional need to the technical team, challenge the solution and follow development (daily standup with developers)
• Ability to test a solution (Test case definition, execution, bug tracking)
• Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA,…) via tools like Inspector
• Administration of Users, User profiles, permission sets, User groups, User queue
• Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,…
• Knowledge of FSL object (Service appointment, WO, WOLI , Timesheet,…) is a nice to have
• Good Communication skills (ability to adapt the communication according to the audience)
• Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
• Availability and service oriented for our Business
• Resourceful and technology driven