SC2024-003426 Technical Documentation Management (NS) - WED 6 Mar UPDATED

Contenido de trabajo

NOTE:NATO has responded to a clarification request on SC2024-003426 Technical Documentation Management:

Q1: Please advise if there is any scope for this position to be conducted offsite / hybrid?

A1: There is no scope, for this position the policy is working from the office however there may be occasions that working from home locally may be authorized.

Q2: Is it possible to work remotely? How many times per week/month?

A2: There is no fixed policy to work remotely this can be arranged with the Head of PIM services.

Deadline Date:Wednesday 6 March 2024

Requirement:Technical Documentation Management

Location: Mons, BE

Full Time On-Site:Yes

Time On-Site:100%

Total Scope of the request (hours): 1094

Required Start Date: 1 May 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties And Role

The main duties will be to:

Needs Assessments:Conduct thorough assessments across departments to identify documentation requirements and priorities

Documentation Creation and Maintenance:Develop, update, and maintain clear, concise, and accurate documentation.

Establishing Standards:Define and enforce documentation standards, ensuring consistency and quality across all documents.

Identify, ingest and process data sources which are required to display information relevant to the customer.

Collaboration:Collaborate with relevant teams, subject matter experts, and stakeholders to gather information and ensure accuracy in documentation.

Work closely with other team members and customer in order to create meaningful, reliable and near realtime visualization solutions in line with customer expectations

Version Control and Lifecycle Management:Implement and manage version control processes and ensure proper document lifecycle management.

Think out of the box to propose new ways of displaying complex information. The result shall be actionable.

Deliverables

The Main Deliverables As Will Be To

Comprehensive Documentation Plans: Develop detailed strategies outlining the creation, storage, and retrieval of documentation to meet departmental needs.

Various Document Types: Create a range of documents, including user manuals, technical guides, process documents, and any other required documentation identified during needs assessments.

Document Templates: Create standardized templates to maintain consistency across various document types.

Document Management System Setup or Improvements: Implement a new system or improve the existing document management system to enhance control, accessibility, and versioning.

The provider shall attend to meetings with the customers on a regular basis, understand what their needs are, propose realistic solutions meeting these needs and implement those. These solutions shall be validated by the customer and improved until full customer satisfaction is reached.

For coordination purposes and due to the access required, the provider of this service shall work onsite, at SHAPE, Mons, Belgium.

Respond to ad-hoc tasks given by the service delivery manager and section head.

The service provider is expected to provide high quality deliverables in accordance with internal processes.

The service provider shall be responsible for complying will all applicable local employment laws, in addition to following all NCIA onboarding procedures. Delivery of the service cannot begin until these requirements are fulfilled.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A university degree from a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 4 years of specific experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 8 years extensive and progressive expertise in the duties related to the function of the post.
  
  

Mandatory

• Minimum of 4 years experience in technical writing or documentation management
• Document Management with strong experience in implementing document control systems
• Excellent knowledge in document versioning, access control including document lifecycle management
• Proficiency in tools such as Microsoft Office suit, Confluence, SharePoint, adobe Acrobat, or other documentation and collaboration tools.
• Skilled in conducting comprehensive needs assessments across departments to identify documentation requirements and priorities.
• Strong understanding of document storage, retrieval and organizational best practices
• Excellent communication skills (both written and verbal) to convey complex technical information clearly and effectively.
• Good understanding of network communication protocols.
  
  

Desirable

• Graphic design skills, Adobe Photoshop, illustrator etc, to create visually appealing diagrams, illustrations and inforgraphics to complement written content.
• Multimedia Content creation, familiarity with creating multimedia content such as videos, interactive tutorials, or presentations to enhance documentation.
• Familiarity with Agile methodologies and frameworks (e.g. Scrum, Kanban) to adapt documentation processes to agile project environments.
• Understanding of industry-specific regulatory standard and compliance requirements relevant to the documentation (e.g. ISO standards, GDPR, FDA regulations.