Sea Logistics Customer Care Specialist

☞ Kuehne+Nagel

Ver: 110

Día de actualización: 26-11-2025

Ubicación: Antwerp

Categoría: Consultoría / Servicio al cliente

Industria:

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We are currently looking for a Customer Care Specialist in the Sea logistics division at our Antwerp office! Are you happy to support us in handling import shipments, in close contact with our clients? Apply right away!

Your Role

The Sea Logistics Costumer Care Specialist is responsible for handling Import shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the transport and take care of the administration, making sure that all documents and formalities are fulfilled.

Your Responsibilities

  • Handle customers request and complaints;
  • Handle Import shipments;
  • Have regular contacts with the customers to define the best practices and offer advice if needed;
  • Provide customers with quotes in collaboration with your manager or responsible person;
  • Inform the customer correctly and in time about the course of the shipment;
  • Follow the course of the shipment from the customer until the port of departure/arrival;
  • Signal or correct mistakes and resolve issues, ambiguities, incompleteness’s that were escalated by employees whether or not in agreement with your direct manager;
  • Optimize the operational and administrative processes for more efficiency within your department;

#LI-SD2

Your Skills and Experiences

  • Bachelor Degree or equivalent in Logistics / Supply Chain Management is a pré
  • Proven experience in Sea Logistics is welcome
  • Strong knowledge in Freight Forwarding is welcome, but recent graduates in logistics related degree are also welcome
  • Proven experience in customer service
  • Advanced knowledge on industry specific guidelines and adherence to regulatory requirements is welcome
  • Ability to communicate persuasively whilst demonstrating adaptability and empathy
  • Problem-Solving and able to work under pressure
  • Languages required: Native Dutch preferably and very good verbal + written knowledge of English is a must

Good Reasons to Join

We offer you a challenging position in a dynamic fast paced work environment where development and progress are a priority. You will join an ambitious international team. You start with a fixed contract at a market conform salary, complemented with meal vouchers, hospitalization and group insurance.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Sigrid De Roy

+31 6 25 73 70 15

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Plazo: 10-01-2026

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