Service Manager

We currently have a vacancy for a Service Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated into the project team that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;
• Enforce the quality of delivery on schedule;
• Structure the information in ways that are appropriate to the target audience;
• Report on the service status (SLA, actions, risks, issues, decisions, and changes) with Member States or other partners;
• Escalate issues, in particular the ones with potential impacts on time or resources;
• Produce and/or review documents;
• Provide suggestions for service or methodology improvements;
• Participate in meetings with contractors, Member States and/or other partners;
• On occasion, manage small-scale projects, including planning, quality management, risk assessment and mitigation;
• The consultant should be ready to contribute also to common horizontal activities, supporting both Taxation and Customs areas.

Requirements

• Minimum 4 years of relevant studies and minimum 11 years of experience;
• At least 7 years of experience in IT service management or project management, out of which 3 years of experience in the Taxation and / or Excise area;
• Experience with service management methodologies, practices and tools (ITIL, SLA, OLA, SMT), preferably in a multi-contractor environment;
• Experience in large scale service support, service delivery, quality management, change management and business continuity;
• Good technical knowledge on the projects aspects, especially in the field of centralised web application or service-oriented interconnected applications (3-tier architectures, web services, HTML/JS/CSS, XML technologies, software development lifecycle artefacts) and of security (PKI, certificates, password management);
• Capability of understanding the needs, objectives and constraints of those in other disciplines and functions;
• Practical knowledge of project management methodologies, practices and tools (PRINCE2, PMI, RUP, Agile, Atlassian Jira, RTC);
• Practical knowledge of wiki or knowledge management systems (MS SharePoint, Atlassian Confluence);
• Good reporting methods;
• Strong organisational and coordination skills;
• Experience in working in sub-contracted environments with various contractors working from remote locations, interacting with a large number of stakeholders;
• Ability to produce minutes, notes, service level agreements, terms of collaboration, planning schedules in English;
• Strong communication skills in English;
• Knowledge of French is an asset;
• Prior experience in the domain of administrative cooperation between public administrations, in the field of IT services or secure exchange of information;
• Prior experience in the taxation policy area or with taxation applications is an asset.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (9518/11/21).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to assess your candidature and communicate with you in relation to the job opening.

Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.