Teamlead ICT

☞ Anankei

Ver: 115

Día de actualización: 16-11-2025

Ubicación: Brussels Brussels Capital

Categoría: IT - Software IT - Hardware / Redes Tecnologías de la información

Industria:

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Contenido de trabajo

A team of specialized ICT resources, the so-called CS ICT Infrastructure & Maintenance team (short : Sysadmin) is supporting the customer in the management and maintenance of this nation-wide IT system.
This consist of helping the customer in the definition of new architecture (network/hardware/IT security) as well as in doing all the necessary preventive (from cleaning activities to roll-out of new SW upgrades and renewal of hardware) and corrective maintenance work in the different computer rooms and control rooms.

You will ensure:

  • Customer visits to agree on mid/long term planning, organizational topics, expectation management meetings, Change Request (CR) meetings
  • Ensure operational scheduling of people and material is done fluently and efficient together with the sub-team coordinators and the planning cell.
  • Make a long-term forecast for resource needs (+6 months)
  • Hire the necessary staff in accordance
  • Organize the 24/7 helpdesk / guard duty where applicable
  • Ensure service desk SLA’s and quality (customer centric)
  • Knowledge management: Detect training needs, create room in the planning to fill te gaps with training • Ensure training / onboarding of new staff
  • Ensure EHS rules are applied
  • Ensure quality of reporting (in CMMS or other tools)
  • Ensure quality together with the quality responsible
  • Ensure correct installed base by installing the right culture and awareness of the importance of correct reporting.
  • Ensure needed KPI implementation (SLA performances, quality, …) is done
  • Ensure the right processes & tools are in place for efficient working/reporting
  • Improvement processes, make proposals, work-out implementation
  • Evaluation of the assigned people (growth talks)

Vereisten

  • Intermediate understanding of multiple OSes (incl. Windows, Linux, VMware)
  • Intermediate understanding of HW (maintenance and repair)
  • Positive dynamics
  • Customer oriented
  • Move things forward, getting things done, hands-on approach
  • Influence/convince the team to go along in a given direction
  • Comprehensive communication
  • Follow-up / Structured way of working
  • Proven experience in managing ICT maintenance teams (system administration)
  • Must speak / understand Dutch and French and English
  • Be prepared to be available/joinable for the team after working hours
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Plazo: 31-12-2025

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