Teamlead Retail Digital

Contenido de trabajo

Teamlead Retail Digital

As a Teamleader Retail Digital you are responsible for leading, coaching and developing a team of shop representatives taking into account the importance of identifying and capitalizing on potential digital solutions within physical stores (Technical Sales Centres), ultimately enhancing the in-store customer experience and advancing (digital) retail initiatives. You are responsible for the sales results within your region, as well digital results as results from physical stores.

Key Responsibilities

Inspiring Leadership

• Lead, motivate, and supervise a team of shop representatives, providing guidance and support to ensure they meet and exceed performance expectations and to ensure your team acts according to our values.
• Foster a positive and collaborative work environment that encourages teamwork and individual growth.
• Act as an inspiring leader.

Sales & Revenue Growth

• Execute sales strategies to achieve revenue goals, closely monitoring sales performance and taking corrective actions as needed.
• Coach and empower team members to effectively upsell and cross sell products to maximize sales.
• Proactively propose and execute creative solutions to speed up our growth.

Customer Service Excellence

• Set and maintain high standards of customer service, ensuring that all customer interactions result in a positive and memorable experience.
• Address customer inquiries, complaints, and escalations in a timely and satisfactory manner.
• In collaboration with the Sales Manager MRO, responsible for the management of the properties and all additional activities such as appearance/maintenance and maintaining contacts with landlords in collaboration with Facility Management and Finance.
• In collaboration with the shop employee; identifying and reporting trends, market developments and customer needs within the region and converting them into concrete actions.
• You visit all your sites at least once a month. Responsible for correctly carrying out all sales, cash, inventory, returns or repair processes in the shop as well as proposing improvement opportunities in these processes.

Training and Development

• Train, mentor and provide ongoing coaching to team members, helping them enhance their product knowledge, selling skills, and customer service abilities.
• Conduct regular performance reviews, set development goals and follow up frequently.

Digital Integration Strategy

• Collaborate with the Sales Manager MRO and the Digital Marketing manager to develop and implement strategies that effectively integrate digital solutions into physical stores.
• Ensure alignment of digital initiatives with the company’s broader objectives and with peers.

Your Profile

• Preferably master degree or level achieved through experience
• At least 3 years of experience in Sales, ideally in wholesale company , ideally in leadership roles
• Strong Digital adaption skills
• Excellent communication and interpersonal skills. Technical affinity
• Strong planning & organising skills • Results driven: shows perseverance in every situation.
• Driver’s license
• Fluent in Dutch, English and French

What does Fabory offer you:

• A fulltime position in Belgium
• Permanent contract
• Inclusive onboarding program and growth opportunities
• A comprehensive compensation package
• A year end bonus
• Profit sharing plan
• Car + fuel card
• Phone + subscription
• Laptop
• Group insurance (contributions are paid 100% by Fabory)
• Hospitalization insurance (DKV)
• 20 vacation days + 12 additional days
• Travel allowance
• Eco vouchers
• The opportunity to work in a dynamic, collaborative, and high-performing team