Technical Support Engineer

☞ UKG

Ver: 135

Día de actualización: 26-11-2025

Ubicación: Asse Flemish Brabant

Categoría: IT - Software

Industria: IT Services IT Consulting Computer Hardware Manufacturing Software development

Tipo de empleo: Full-time

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Contenido de trabajo

Description

Knowledgeable of workforce management solutions, your communication and interpersonal skills alongside excellent analytical and problem-solving skills will enable you to deliver a superior customer support experience. You’ll thrive on interacting with customers and co-workers to diagnose, replicate and resolve application issues.
  • Provide technical support services on the use of UKG multi-tenant cloud-based Time and Labour applications.
  • Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
  • Provide expertise as the internal escalation point for infrastructure and technology issues related to the UKG application and hosted Services environment.
  • Work with Engineering to log bugs & troubleshooting requests as related to the product suite and environment challenges.
  • Work with Hosting Operations to identify and resolve issues in the environment.
  • Use Salesforce Service Cloud to record the details and solution of cases for future reference. Close cases in a timely manner once completed. Ensure customer records are kept up to date.
  • Make use of internal knowledge base, documentation, and other information sources to help solve problems and contribute new information to those systems for future reference by others.
  • Alert support management of any situation trends: for example: multiple calls from same customer, repeating faults that lead to repeated fixes, etc.
  • Maintain the highest possible level of expertise in applications, technologies and products associated with UKG and Cloud Services.
  • Create/improve Knowledge base entries using Salesforce Knowledge
Qualifications
  • Advanced education certificate in a Computer Science/Information Technology or similar experience
  • Demonstrable experience of providing customer service/support (ideally application or technical)
  • Solid interpersonal skills to interface with customers and co-workers at different levels of seniority.
  • Fluent in Dutch, French and English and professional telephone manners.
  • Should have experience in gathering requirements and understanding customer problems, providing accurate and appropriate solutions.
  • Incident and change management policy/procedures
  • Analytic troubleshooting skills
  • Experience with XML, JSON, Linux console or any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow is a plus
Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision.
UKG participates in E-Verify. View the E-Verify posters here.

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Plazo: 10-01-2026

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