Fashion Clienteling Manager

☞ CHANEL

View: 145

Update day: 13-11-2025

Location: Brussels Brussels Capital

Category: Other

Industry: Retail Retail Luxury Goods Jewelry

Position: Mid-Senior level

Job type: Full-time

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Job content

Member of the boutique management committee, you are in charge of 360 client marketing topics for the boutique and a key contact for the Fashion Marketing local head office team. Your main responsibility is to infuse a client centric mindset and embody the Fashion client strategy, but also to support on a daily basis all boutique teams and especially Fashion Advisors on client engagement and development.MissionsDevelop and share client knowledge at boutique level



  • Follow client KPIs, impulse/share client analysis, gather qualitative data on client profiles and behaviors (from top clients to resellers)
  • Challenge Fashion Advisors on the client database quality and be the key point person on all related topics (mergers, global 3-division database…)
  • Monitor the performance of the FAs on their client portfolio via the objectives set up through clienteling @CHANEL (local clients/local RTW clients /top clients)
Ensure client experience excellence in boutique and beyond



  • Coach all boutique teams on the ultimate client experience expected at CHANEL (Pulse Index/mystery shopping visits)
  • Suggest improvement of existing services or implement new services (InCHANEL, online appointment booking…), monitor adoption and share users’ feedback
  • Ensure « CHANEL & moi » philosophy adoption and partner with Operations team to follow up on after-sales services (commercial gestures, client complaints…)
  • Infuse the right clienteling mindset and support Fashion Advisors in their client portfolio development (MyLittleBlackBook, client one-to-one communications, gifting…)
Orchestrate events for the clients of the boutique in close collaboration with the local Marketing manager



  • Define client targeting for each event typology, to upgrade existing clients or further engage/surprise top clients
  • Be an ambassador of the House during in boutique events (clients personalized welcome, coordination of external partners…)
  • Ensure a quantitative and qualitative follow up post-events
  • Marketing budget follow up
ProfilePrevious experience in Retail or Marketing. Transversal management. Both « hands on » and strategic thinker. Multi-tasker, proactive, human driven and client centric. Mix of analytical and soft skills with project management and ability to onboard the teams and bring a collective energy. Client facing role.
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Deadline: 28-12-2025

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