1st line helpdesk

☞ Connect Consulting

Vue: 185

Jour de mise à jour: 16-11-2025

Localisation: Braine-l’Alleud Walloon Brabant

Catégorie: IT - Logiciel

Industrie: IT Services IT Consulting

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Description

Providing technical IT support to our customers on their IT infrastructure and software. This includes the local network infrastructure, local servers, workstations and peripherals together with a variety

of software packages. Our team provides first and second line remote support to end users.

The current technical team consists of +/- 8 persons.

Main Tasks
  • Support for Windows10
  • Support for Office software (O365)
  • Troubleshooting of hardware incidents.
  • Support for telecom and network incidents.
  • Support incidents related to in-house applications
  • Handling & follow up of IT incidents and questions received via phone and/or our ticketingtool (OmniTracker). Escalating to other teams and partners if needed.
  • Creating, reviewing and keeping documentation up to date, creating (draft) communications towards our customers.

Function Requirements
  • A first experience in a similar position. Good technical background & analytical skills are required.
  • Advanced knowledge of Windows 10.
  • Good knowledge of Microsoft Office applications (Office 365).
  • Excellent communication skills in Dutch and French is required. Good knowledge of English is a plus.
  • The ability to find the cause of problems in a complex environment and quickly offer effective solutions or workarounds while escalating the issue with a clear description/analysis to the other teams/partners.
  • Basic knowledge & experience with Unix is a plus.
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Date limite: 31-12-2025

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