2776 SATCOM Technician

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Duties And Responsibilities

We are seeking support for our SATCOM Service Delivery team. The Service Provider will be responsible to perform the activities as described in this document.

Service and Delivery Support

• Provide technical support for SATCOM services delivery, including customer request processing and mission planning.
• Monitor service performance, identify issues, and implement corrective actions to maintain service availability and quality.
• Work closely with NATO Enterprise Services and Operations Centre (ESOC), National Satellite Control Centers (NSCC), NATO anchor sites and field engineers to diagnose and resolve service disruptions.
• Assist in integrating SATCOM solutions with customer networks and IT
  
  

Customer & Stakeholder Coordination

• Act as a point of contact for customers, providing technical assistance and ensuring service level agreements (SLAs) are met.
• Collaborate with vendors, satellite operators, and engineering teams to address service issues and implement upgrades.
• Conduct training sessions and provide documentation to customers and internal
• Provide technical support as a subject matter expert to NATO Project Managers and Service Delivery Managers.
  
  

System Optimization & Performance Analysis

• Analyze network traffic, link budgets, and signal quality to optimize satellite communication performance.
• Support the implementation of new technologies, software updates, and network
• Participate in system testing, validation, and commissioning of SATCOM HW and SW tools and solutions.
• Provide 2nd and 3rd level support to incident
• Pro-actively support the process and tool
  
  

Compliance & Documentation

• Ensure compliance with regulatory requirements, security policies, and industry
• Maintain accurate records of service incidents, troubleshooting steps, and
• Develop and update technical documentation, including user guides and troubleshooting
  
  

Others

• The contractor will participate in the daily reporting and planning activities (daily stand- ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
  
  

Requirements

The Contractor Should Fulfill The Following Requirements

• Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance
• Language Proficiency: English: C1 + Local assignment language fluency (Nice to have)
  
  

Qualifications

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Experience in satellite communications, RF engineering, link budget computation, analysis and network operations.
• Experience with satellite network management systems and monitoring tools
• Knowledge of SATCOM systems, including VSAT, modems, antennas, and ground stations.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and customer service skills.
  
  

Desired Qualifications

• Proficiency in networking protocols (TCP/IP, QoS, VPNs) and troubleshooting tools.
• Certifications such as GVF, CCNA, or ITIL.
• Familiarity with regulatory standards (ITU, MIL-STD, etc.).