C001642 - EMW Exclusive - VTC Technician B5 level (NS) - TUE 7 June

☞ EMW

Vue: 140

Jour de mise à jour: 16-11-2025

Localisation: Mons Hainaut

Catégorie: Direction Production/Opération

Industrie: IT Services IT Consulting

Niveau: Entry level

Type d’emploi: Contract

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le contenu du travail

Deadline Date: Tuesday 7 June 2022

Requirement Title: VTC Technician B5 level

Equivalent NATO Grade: A/62

Duty Location: Mons, BE

Required Start Date:ASAP

Specific Working Conditions: Working under secured environment

Required Security Clearance:NATO Secret

Job Description:

Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:
  • Operate VTC Service Desk Services;
  • Operate VTC Scheduling Services;
  • Operate VTC Video bridging Services;
  • Operate VTC recording, playback and streaming services;
  • Create, report, track and close VTC Resource and Service Trouble Tickets;
  • Monitor, collect and survey VTC Resource and Service Trouble Tickets;
  • Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive);
  • Monitor and Reports VTC Resource and Service Performance and Quality;
  • Support End-2-End VTC Service Testing;

Requirements
  • An active NATO Secret security clearance is required for this role.
  • Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience;
  • 3 years recent experience in VTC Operations;
  • 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
  • 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
  • Good knowledge of Video Conferencing Protocols and Standards;
  • Experience with VTC Scheduling Solutions.
  • ITIL Foundation.
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Date limite: 31-12-2025

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