C003607 Chief Technician (Provisioning and Hosting) (NS) - FRI 14 Jun

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Deadline Date:Friday 14 June 2024

Requirement: Chief Technician (Provisioning and Hosting)

Location: Mons, BE

Full Time On-Site:Yes

Time On-Site:100%

Total Scope of the request (hours): 600

Required Start Date: 1 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:

Daily Operations and Maintenance:

• Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds
• Perform system administration tasks for other IaaS-related assigned systems
  
  

Troubleshooting and Issue Resolution:

• Identify and troubleshoot issues promptly, assisting in their timely resolution
  
  

Change Management and Documentation:

• Follow change management processes diligently
• Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
  
  

Strategic Support and Coordination:

• Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle
• Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
  
  

SLA Compliance and Process Development:

• Monitor compliance with Service Level Agreements (SLAs)
• Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services
  
  

Reporting and Communication:

• Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases
  
  

Ad Hoc Responsibilities:

• Undertake ad hoc tasks related to the NISC Business Area’s responsibilities
  
  

Availability and Flexibility:

• Be prepared to work during scheduled maintenances, service- affecting activities, and contingency situations beyond regular business hours
• Be on-call after working hours on weekends if necessary
  
  

Travel and Deployment:

• Be ready to travel and work at various locations, including Braine- l’Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA’s responsibility as required
  

Specific Working Conditions: Main Duty Location is SHAPE/Mons but he/she can be requested to travel and work in Braine- l’Alleud , HQ Brussells or any other datacenters in other NATO countries if/when required

Requirements
Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
• Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus
• Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching
• Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu
• Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization
• Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.
• Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues
• Willingness to stay updated on advancements in IaaS technologies
• Proficiency in documenting current designs and configurations
• Ability to create and maintain Standard Operating Procedures (SOPs) and training materials
• Outstanding verbal and written communication skills
• Willingness to respond to IaaS incidents even outside regular working hours
  
  

Desirable Qualifications:

• Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies
• Previous work experience in a service provisioning organization.
• Understanding of NATO Responsibilities:
• Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)