C003964 Chief Technician (Storage and Backup) (NS) - MON 20 Jan

le contenu du travail

Deadline Date:Monday 20 January 2025

Requirement:Chief Technician (Storage and Backup)

Location:Braine L’Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 3 March 2025

End Contract Date:31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:

Daily Operations and Maintenance:

• Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds
• Perform system administration tasks for other IaaS-related assigned systems
  
  

Troubleshooting and Issue Resolution:

• Identify and troubleshoot issues promptly, assisting in their timely resolution
  
  

Change Management and Documentation:

• Follow change management processes diligently
• Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
  
  

Strategic Support and Coordination:

• Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle
• Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
  
  

SLA Compliance and Process Development:

• Monitor compliance with Service Level Agreements (SLAs)
  
  

Ad Hoc Responsibilities:

• Undertake ad hoc tasks related to the NISC Business Area’s responsibilities
  
  

Availability and Flexibility:

• Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours
• Be on-call after working hours on weekends if necessary
  
  

Travel and Deployment:

• Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacentres in NCIA’s responsibility as required
  

Specific Working Conditions: Main Duty Location is Braine-l’Alleud but he/she can be requested to travel/work in SHAPE/Mons, HQ Brussels or any other datacenters in other NATO countries if/when required. Up to 100 Belgian TDY’s per year.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
• Sound practical experience in the implementation, support, testing, operation and maintenance and best practices of storage and backup infrastructure for large-scale distributed deployment;
• Sound practical experience in SAN/NAS network fundamentals (TCP-IP, FC, FCoE, iSCSI, WWNN, WWPN);
• Sound practical experience in VMware virtual environments and vSAN;
• Sound practical experience in one or more of Enterprise Backup software;
• Sound practical experience in deploying, monitoring and troubleshooting Windows Server VMs;
• Certification in one or more of enterprise storage, hypervisor or backup products is a plus
  
  

Desirable Experience and Education:

• University Degree in a Science, Technology, Engineering or Mathematics discipline;
• Sound practical experience in scripting (Python, Power-Shell, etc.) for Storage/Backup Automation or collect data/event from storages;
• Experience from working in a service provisioning organization;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization
  
  

Key areas of expertise:

• Central administration of enterprise storage and backup resources including remote sites;
• Central administration of VMware infrastructure including monitoring, patching and troubleshooting;
• Ensuring all required file systems, system data, operating systems and databases are successfully protected;
• Identifying operational problems and contributing to their resolution;
• Ensuring the NCIA, and Information Security principles and practices are applied on system and product solutions under AOR including compliance and hardening