C004346 Implementation Manager (NS) - THU 4 Sep

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Deadline Date: Thursday 4 September 2025

Requirement: Implementation Manager

Location: Braine-l’Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 600

Required Start Date: 13 October 2025

End Contract Date:31 December 2025

Required Security Clearance: NATO SECRET

Duties & Role:

• Site Readiness Assessment
• Engage with the customer and the project team to assess the readiness of site for cloud migration
• Arrange remote and on-site meetings with the customer to understand the site-specific requirements and constraints in terms of user, printer and data migration
• Assess on-site resources, including enrolment and training spaces, on-site support personnel, and logistics
• Assess the technical readiness of site in terms of internet bandwidth, wired or wireless internet access, cabling, etc. in coordination with project technical team
• Fill out site readiness checklist for a site, identify the issues and risks that would hamper a successful site implementation
• Address the open action items, issues and risks in coordination with project team, customer and NCIA relevant business areas.
• Ensure the closure of items before start of site implementation
• Implementation Planning
• Plan site implementation schedule including planning of daily user enrolments and trainings
• Plan the data migration of user data, including emails and personal data
• Plan the migration of printers, shared mailboxes, shared drives and portals
• Plan logistics aspects of site implementation, including the delivery and handling of End-User Devices on site, device preparations and provisioning
• Plan MS Teams and Channel Structure and ensure timely creation of Teams and Channels
• Site Implementation
• Be present on site during the site implementation
• Coordinate and facilitate the distribution of hardware to users, user self-enrolments, account setups, data and printer migrations
• Ensure a seamless migration for users to the new cloud environment
• Maintain open lines of communication with the customer, providing regular reports on implementation status and address any concerns promptly
• Develop and maintain daily reports, brief customers and project management regarding site implementation progress, issues or risks and identify areas for improvement
• Site Implementation Closure
• Prepare and lead a Site Implementation Closure Brief to the Customer
• Report any remaining issues or action items, track the closure of them with service delivery managers
• Ensure that the user support structure is in place, including the workflows, resolver groups and access rights in ticketing system
• Collaboration and Communication:
• Collaborate with Cloud Operations Centre, Project Managers, Technical Leads, and other relevant teams to ensure cohesive user migration activities on a site
• Communicate effectively with customers to understand site- specific requirements, constraints and address concerns
  
  

Specific Working Conditions: Primary location is Braine-l’Alleud, Belgium, the candidate will be required to travel to other NATO locations (95% travel) in Europe. Contractor will need to be availabke on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Project/Implementation Management Knowledge
• Basic understanding of project management principles, methodologies, and tools
• Understanding of project life cycles and the ability to assist in the planning and execution of site implementations from initiation to completion
• Extensive experience in managing IT migration projects involving user migrations, preferably in military or structured environments. (8 years)
• Organizational Skills
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Proven ability to plan complex user rollouts including planning of users, support staff, contractors and physical resources such as rooms, devices, assets
• Capacity to handle and prioritize competing demands in a fast-paced environment
• Communication Skills
• Excellent verbal and written communication skills to effectively collaborate with team members, project managers and stakeholders including leadership of the customer organization
• Ability to prepare and distribute meeting agendas and minutes, ensuring clarity and accuracy in communication
• Strong interpersonal skills for coordinating with different teams and stakeholders and ensuring timely follow-ups
• Team Collaboration
• Proven ability to work collaboratively within a team, ensuring smooth coordination of project activities
• Willingness to cooperate technical leads and other teams to ensure project success and resolve project-related issues
• Adaptability and Learning Ability
• Eagerness to learn and grow in project management, with a proactive approach to personal development and skill enhancement
• Adaptability to changing project requirements and an evolving work environment
• Technical Proficiency
• Advanced proficiency in using M365 tools, such as Excel, Word, Loop, Planner, MS Teams, etc. to plan, document and track
• Familiarity with cloud-based platforms (e.g., Microsoft 365) and project management tools (e.g., ServiceNow, Jira) is an advantage but not mandatory
• Others:
  
  

The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.

• Full proficiency in the English language. French language proficiency is of advantage
• The candidate must have the nationality of one of the NATO nations