Client Relationship Manager, AVP

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As a Client Relationship Manager within SSGA’s Global Institutional Group, your role is to ensure our clients receive exceptional client service across the full lifecycle of their experience with SSGA.

You are responsible for managing your own book of client relationships in partnership with an Account Executive, and anticipating, understanding and addressing your clients’ needs on a day-to-day basis. You must also build strong relationships across the broader sales, operations, legal, compliance and other internal teams critical to the end-to-end client lifecycle, from initial contact, to on-boarding to (hopefully infrequent) off-boarding

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. Join us if making your mark in the asset management industry from day one is a challenge you are up for.

The sales regions covered will be Benelux, Nordics, France and Iberia - Dutch and French language proficiency are a strong asset to this role.

What We Value

• Develop and maintain a comprehensive and thorough understanding of each assigned
  

client, including: their objectives, challenges, current and future needs, and decision-making

process

• Bring the best of the firm (SSGA and State Street overall) to the client. You should be the
  

client’s conduit into SSGA and, in partnership with the Account Executive, the subject

matter expert on the client for the rest of the firm. Act as the client’s advocate, deepening

SSGA’s understanding of your clients to enable SSGA to tailor solutions that address their

needs.

• Take ownership of the client experience and ensure client expectations are understood and
  

met

• Provide the highest level of client service to help achieve client retention goals and build
  

mutually valuable relationships with clients that meets the clients’ needs while also aligning

with SSGA’s long-term revenue and profitability goals

• Listen to the client; be proactive and responsive to their needs, crafting partnership
  

arrangements that add value beyond a specific product/strategy

• Partner with Account Executives to facilitate collaboration and coordination designed to
  

ensure a superior and seamless end-to-end client experience

• Build strong partnerships with key internal stakeholders
• Identify and manage risks with potential reputational and/or financial impact to SSGA,
  

including by socializing complex deals with stakeholders during the sales process, self-

identifying potential control gaps or risks within ICG, and adherence to global compliance

Requirements

What you will be responsible for

• Contribute to client satisfaction and retention via best-in-class client service capability and
  

activity, including creating and maintaining a network across client touch points at SSGA

and State Street (incl. investments, operations, finance, legal and compliance teams)

• Provide and/or coordinate appropriate representation at client meetings, due diligence
  

visits, portfolio reviews, etc.

• Build and maintain a collaborative relationship with internal partners to deliver a
  

consistent, scalable and controllable service model

• Support seamless and error-free interactions with clients, including
  

onboarding/change events, specifically focused on the highest level of service for

Platinum and Executive clients

• Take accountability and ownership, making sure all relevant information is
  

communicated and understood by impacted internal teams

• Facilitate a feedback mechanism to ensure we are continually improving our
  

internal processes and striving for excellence in all we do for clients

• Act with urgency, making sure any client issues are appropriately escalated (including data
  

disclosure, privacy and any issues that could result in a negative impact)

• Help support new business goals, specifically supporting client account plans and Focus
  

Strategies

• Maintain visibility with clients, including proactively reaching out a least once per month, as
  

appropriate, to Platinum clients, and actively solicit client feedback on how SSGA can

improve the client’s experience

• Prioritize activities across business lines and stakeholders to ensure client deadlines are
  

met and internal resources are leveraged appropriately

• As the first line of contact with clients, ensure the firm’s anti-money laundering and know-
  

your-customer policies (AML/KYC) are properly adhered to at on-boarding and throughout

the relationship lifecycle

• Develop and maintain a strong local market industry knowledge, including competitors’
  

business models, activities, etc.

• Attend and engage in available learning opportunities
  

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

Job Info

• Type: Full time
• Location: Brussels, Belgium