Continuous Improvement Manager

Purpose

Reporting directly to the Chief Business Officer of Unit-T, the CM (Continuous Improvement Manager) is to for developing and implementing strategic improvement programs and methodologies to enhance the quality, productivity, and profitability of Unit-T

The CM works closely with customers and internal senior stakeholders across different business units. Identify areas for improvement, analyze data, gather insights, and develop strategies to eliminate waste, streamline processes, and improve performance.

The CM will Track Progress and report result of our Process Maturity & CI Impact across our organization.

Overall, the purpose of a Continuous Improvement Manager is to create a culture of continuous improvement within an organization, to optimize operations, reduce costs, increase customer satisfaction.

Responsibilities

• Work with all the businesses and manage a company wide operational plan that is aligned with Unit-T Vision to reach our company goals
• Identify areas for improvement, create clear project charters and buy-in from stakeholders
• Develop and implement change projects, ensuring effective communication
• Lead and orchestrate assigned transformation projects (internal & customer)
• Preparing and leading transformation workshops
• Monitor and evaluate results from the CI and transformation projects
• Building and nurturing deep relationships with key stakeholders
• Participating in management meetings and senior discussions on key topics
• Corporate architect, understand & map out the operating business model
• Documenting and maintaining organizational, inter-department processes
• Strong focus on improvement targets (KPIs and PI’s) and its achievements, and providing regular
• Managing and reporting on operating
• Dismantling old approaches and ways of thinking and challenging the ways of working with existing assumptions
• Identify areas of improvement and drive initiatives
• Supporting RFP’s
• identification and management of risks, assessment of options on how to mitigate risks, tracking of progress (forward-looking – i.e., identification of risks rather than missed deadlines), prioritizing issues for executive engagement
• Drive Process Maturity (Example BPMM) across the organization
• Inspiring employees and serving as a role model for our company values

Skills

• Passionate about continual improvement & change management
• A conceptual, critical, strategic thinker
• Financial acumen and budget management
• Change management and project management
• Leadership with a wide perspective right from strategy to operations
• Result orientation and proven execution capability
• Excellent communication and interpersonal skills
• Emotional intelligence
• Influence and negotiation skills
• Data analyst and decision-making
• Highest standard of integrity and ethics
• Open and honest; highly energetic and motivated
• Understand industry trends and technologies
• Customer-focused, able to adapt quickly to new environments
• Experienced in high volume Field activities preferable for Telecom operators

Qualifications:

• MBA or any other relevant postgraduate
• Black Belt / 6 Sigma Qualification

Languages:

• Excellent oral and written Dutch and English communication skills (French is a plus)

Experience:

• At least 5 years of experience managing continual improvement or transformation projects within a corporate context (Telecom is a plus)
• Thorough knowledge about, and experience with project management methodologies and process management

Reporting into:

• Chief Business Officer