Customer Care Advisor

☞ TVH

Vue: 103

Jour de mise à jour: 14-11-2025

Localisation: Waregem West Flanders

Catégorie: Autre

Industrie: Wholesale

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

The Role

As a Customer Support & Sales Representative, you will be the first point of contact for our customers, handling a wide variety of questions and requests across multiple channels. You’ll play a key role in ensuring fast, accurate, and customer-focused service, directly contributing to customer satisfaction, retention, and the team’s sales objectives.

Key Responsibilities

  • Handling Customer Requests
    • Receive, assess, and respond to client inquiries, straightforward complaints, and service requests across multiple channels.
    • Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.
    • Contribute to customer retention and satisfaction through proactive, high-quality service.
  • Customer Administration
    • Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems.
    • Ensure accurate and efficient data management in line with company procedures.
  • Customer Visits & Events
    • Welcome customers at our offices and represent TVH at fairs and events.
    • Build strong relationships by discussing customer needs and sharing insights into our product portfolio.
  • Active Sales / Proactive Selling
    • Identify potential customers and engage in prospecting activities.
    • Hand over leads to colleagues when specialized expertise is required.
  • Coaching & Training
    • Share knowledge, insights, and best practices with colleagues.
    • Support the team by helping new or less experienced colleagues.
  • Expertise Development
    • Continuously develop and maintain a strong understanding of TVH products, processes, and sales systems through training and coaching.
What We’re Looking For

  • Strong communication skills and a customer-centric mindset.
  • Ability to handle requests quickly, accurately, and professionally.
  • Proactive attitude with a willingness to learn and grow.
  • Strong organizational skills and attention to detail.
  • A team player who enjoys collaborating and sharing knowledge.
  • Previous experience in customer service or sales is a plus.
  • Someone that is fluent in English & German.

What We Offer

  • A dynamic role in an international, innovative company.
  • Opportunities for professional growth through coaching and training.
  • A supportive, team-oriented environment.
  • Competitive compensation and benefits package.

About TVH

TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.
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Date limite: 29-12-2025

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