Customer Care Representative Belgium

Careers that Change Lives

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic – both in the lives of others and your career.

A Day in the Life

Our Belgian sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. As a Customer Care Representative Belgium, you will be the local expert dedicated to developing Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance.

Main Job Responsibilities

We are looking for a full-time Customer Care Representative to work across the business. Are you customer-focused and thrive by helping others? Then we are looking for you!
We offer you a position where you offer day-to-day support in Medtronic’s Order-To-Cash processes (orders, disputes & credits, inquiries, returns, monitoring...) as well as Supply Chain processes through analytical and operational support.

We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order & information flows. In this role you contribute to the company goals in the areas of customer satisfaction.

You manage all inco ming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements. You demonstrate proactive communication skills and you follow up with our customers in a highly customer-focused manner.

As a Customer Care Representative Belgium, your main responsibilities will involve:

• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
• Coordinate and implement changes from OTC strategies
• Facilitate support to achieve local targets and KPI’s
• Will drive continuous Improvement, while sustaining standardization.
• Being close to the Business and processes, will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.
• Ensure any Business related/Commercial changes are tested by validating solutions
• Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.

Must Haves

• Bachelor or similar degree, in applicable areas desired.
• Excellent spoken & written English and Dutch language skills.
• Customer and Business oriented with the ability to drive organizational changes acting as Subject Matter Expert on his/her area of influence.
• Excellent Business Acumen together with the Value Stream Specialist to drive process improvement in a complex matrix environment.
• Demonstrate excellent Problem-solving skills.
• Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.
  

Nice to Have

• Strong team player.
• With demonstrated facility to build customer relationship and liaison across the matrix network.
• Standardized and Simplified Process, Organization and System.
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM.
• French is an asset.
  

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

When joining Medtronic, you’ll become part of a company that is recognized as a Top Employer in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent people experiences and practices benefitting you and your career. Read more about Top Employers .

Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!