Customer Incident Management Specialist - 97365

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Customer Incident Management Specialist - 97365

Work location

WAVRE

Introduction

for a Pharmaceutical Industry, I’m looking for a Customer Incident Management Specialist,

for this function, you will :

• Perform the preliminary evaluation and acknowledge receipt of the reported complaint
• Analyse, Coordinate investigations of Manufacturing sites and provide an investigation report (interim/final) for the received complaints
• Manage the logistic related to samples: complaint sample check, testing and archiving / retain sample testing
• Define complaint management strategy for specific defect trends

Interested ? Feel free to contact me: julie.licoppe@professionals.randstad.be

Organisation/Department

Our client is a global vaccine research, development and production company, that employs over 11,200 people worldwide, of which 7,500 in its three Belgian sites: Rixensart, Wavre and Gembloux.

Job description

Key responsibilities

• The main function is to autonomously support the team in their day-to-day activities (owning complaints and to bring support on tasks related to complaints system (ad’hoc tasks related trends analysis, L1 audit, Annual Product Review... )
• Be the main interlocutor when some additional information is needed.
• Challenge manufacturing site investigation and summarise the investigation to the reporters.
• Take the ownership on complaint management improvement

Requirements

Prerequisites

• prefered University degree in Sciences (e.g., Bio Engineer, Biologist, Chemist)
• Biological manufacturing processes and SAP knowledge is an asset
• Minimum 3-4 years of a proven experience in a GMP environment (preferably in relation with deviation or complaint handling)
• Fluent in both English and French, spoken and written
• Customer oriented
• Ready to work in a global and complex organization (open minded, flexible and quality mindset)
• Be capable to adapt to the situation with a certain level of uncertainty

Offer

Consultancy

We offer an attractive salary with extra-legal advantages:

• Group insurance
• Hospitalisation insurance
• Meal vouchers of 7 euros gross per working day
• Reimbursement km or company car
• Monthly allowance (80 euros net per month)
• A 13th month
• Training
• Etc

A rate as freelance is also possible