Functional Analyst

The Functional Consultant will

• Support sales in the pre-sales traject
• Support the customer during the implementation or migration process
• Deliver additional reporting and business services
• Guard product quality & added value
• Act according to the mission and the vision of the IQVIA Healthcare department

Core Result areas:

1/ Support pre-sales by:

• Documenting USP’s of the IQVIA solutions
• Documenting successful use-cases

• Creating demo material
• Create tools supporting Sales to prove added value of the IQVIA solutions
• Schedule and conduct business requirement workshops and demos with end-users
• Provide subject matter expert advice with focus on ROI to customers
• Perform and document high-level business requirements definition and gap analyses

2/ Implementation:

• Support customers in parameterizing & validating the IQVIA solutions
• Has primary responsibility for the functional aspects of the customer projects
• Work closely with the Technical Lead and other project team members to define and deliver project results

3/ Post-sale

• Handle customer support issues
• Guide the customer through the functional part of product upgrades & migrations
• Apply the aftercare methodology to monitor customer satisfaction

4/ Service delivery

• Execute billable reporting and business services related to the IQVIA solutions

5/Product ownership

• Provide qualitative business documentation related to the IQVIA solutions (release notes, model usage, data lineage, headstart, report library,…)
• Governance of the added value components of the IQVIA solutions
• Gather and analyse product improvement suggestions and input from customers for the development roadmap
• Work closely with the development team to validate improvements and new development

6/ Knowledge

• Acquire, maintain and expand business expertise in order to add value to IQVIA’s customers
• Acquire, maintain and expand knowledge of various BI technologies (Cognos Analytics, Qlik Sense,…)

7/ Continuous Improvement

• Improve and standardize functional analysis approach
• Set-up and maintenance of knowledge base and wiki for customer

You have:

• A Bachelor’s or Master degree with 5 years of work experience as contributor in complex data driven software development environments (with preferably BI-knowledge)
• 1 to 3 years supervisory experience
• A customer-oriented personality with positive drive and a pragmatic, innovative approach
• High interest in qualitative and quantitative data analysis and interpretation;
• High proficiency in MS Office applications
• Basis understanding of financial concepts
• Mandatory knowledge Dutch, French, English

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com