Helpdesk ICT Technician

☞ Anankei

Vue: 130

Jour de mise à jour: 26-11-2025

Localisation: Brussels Brussels Capital

Catégorie: IT - Logiciel IT - Matériel / Réseaux Informatique Mécanique / Technique Entretien

Industrie:

Type d’emploi: Freelance

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le contenu du travail

Function type:
Freelance - Vast
Location:
Brussels

Duration:
289,84 €
Reference:
202108883

Start:
05/09/2021

Description: High interest in IT and basic IT knowledge is needed. Excellent communication skills Fast learner Nice to have: familiarity with routers, network, IP addresses

Required Responsibilities

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
  • ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction


Requirements

Degree & Experience
  • technical education in higher education or equivalent experience

Technical skills
  • Office 365

Attitudes/Behavior
  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
  • bilingual dutch and french
  • knowledge of English is an asset
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Date limite: 10-01-2026

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