IGTD Modality manager

Job Title

Job Description

You are a part of

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

Within the Interventional Guided Therapy Devices modality, Philips is a market leader internationally and with a growing installed base, we are looking to expand our team of Field Service Engineers in the IGT Devices International organization. You will take on the opportunity to build customer relationships through your effective use of technical knowledge to install, service, and maintain customer sites.

After an intensive training, you are responsible for

• Responsible for executing service events (Installations, preventive – and corrective maintenance) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

• Supporting ramping up the remote connectivity of the IGTD systems in your region

• Supporting and ramping up the FTR for Installations in your region

• Responsible for completeness and accuracy of service records with particular attention to test & inspection results and complaint handling

• Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards

• Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, complaints, field problem reports and other paperwork as assigned

• Be aware of customer needs and potential commercial leads through customer visits and provide feedback and recommendations to the management, relevant people within the organization

• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

To succeed in this role, you should have the following skills and experience

• Bachelor degree in electronics, preferably on medical instrumentation

• Relevant field service experience, preferably in the medical imaging is an asset

• The ability to work independent but can also act as a team player

• Knowledge of IT systems: Hardware, OS, networking

• Being flexible and stress-resistant

• Good knowledge of the English language

• Ability to communicate effectively, share knowledge and cooperate in a team environment to achieve assigned goals and objectives. Able to perform in a leadership role in some circumstances. Proactively complete assignments.

• Customer oriented

• Ability to participate in on-call rotation

• Must possess a valid driver’s license

• Willingness to travel across the Benelux and Nordics (up to 25% of work time).

• Main office is based in Benelux (Zaventem)

In return, we offer you

We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits are very competitive and designed around your preferences.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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