Infrastructure Resources Assistant

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Provides day-to-day support to the ’Business’ regarding the use of the NCIA toolset, in particular entering requests and information, in order to allow technical staff to remain focused on their technical tasks.
• Assist on the alignment of Business Area plans via Order Books with Agency and OE strategic objectives through approved prioritisation processes;
• Assist and monitor in creation and day-to-day management of projects, resources and time management in ServiceNow.

Essential Skills and Experience

• Prior experience or a detailed awareness of the IT Infrastructure environment.
• Experience of working in a customer funding environment;
• Experience in documenting/improving business processes;
• Use of Service Now Strategic Portfolio Management
• A recognised formal Project Management qualification, such as PRINCE2 or PMP Oracle R12 based ERP;
• Experience in budgetary planning and management;
• Experience in resource planning, project and portfolio management;
• Thorough knowledge of computer-based tools for project planning/control
• Awareness of Project Management Framework / Methodologies such as PRINCE II, PMP;
• Analytic skills;
• Understanding of cost accounting;
• Good understanding of ERP systems.
• Excellent command of spoken and written English, with a proven ability to communicate effectively orally and in writing;
• Sound knowledge and experience in the use of Microsoft office automation packages (Word, Excel, PowerPoint and Access or other database application) and SharePoint Data Management experience or expertise
• Ability to take initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment
• Prior experience of working in an international environment comprising both military and civilian elements

Working Location

• Braine-l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Contract Duration

• Feb 2024 – Dec 2024

Security Clearance

• Valid National or NATO Secret personal security clearance