IT Field Engineer

le contenu du travail

ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first, it’s about people.

#winningtogether

Computacenter Belgium is looking for an IT Field Engineer (Mons – Charleroi)

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?

If so, then we would like to discuss your next career move!

We have an opportunity for an IT Field Engineer to join our dynamic Technical Resource Group team and work for one of our key customers in the region of Mons – Charleroi.

What You’ll Do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

• Providing onsite (at different customers sites) and remote support in the region of Mons - Charleroi
• Handling incidents and service requests for various business units, shops and warehouses
• Executing different IMAC’s (Install, Moves, ADDs, changes …)
• Carrying out extensive troubleshooting and problem solving
• Support of client specific hardware (printers, hand scanners, meeting rooms, ...)
• Provide support for integration projects
• Providing after hours support (standby), in most cases by phone/remote support
• Logging of incident calls
• Participation in Techbar support
• On call:
• Standard throughout the year: ±1 week per 4-5 weeks (compensated)
• and 5:00pm-8:00pm
• During July – August: 24/7 (compensated)

What You’ll Need

· Experience in a service desk or as a field engineer

· Able to follow up on incidents & to set priorities

· Flexible & willing to adjust to different client environments and needs

· Service minded and result-oriented

· Structured and a fast learner

· Good communication skills: fluency in French and English is required, knowledge of Dutch is a plus

· A valid driver’s license B

Strong technical knowledge:

· PC’s and laptops

· Windows10

· MS office 2016, O365

· Azure AD, Endpoint / Intune is a benefit

· Printers

A broad knowledge of different technologies:

· Network, LAN, WAN, IPT

· Printers and network printing

· Citrix environment and applications

· Smartphone and tablets

· Experience with the delivery of Field Support

· Experience with remote user assistance

Personality:

· Customer focused, understanding customer needs

· Autonomous, to be able to organise own workload

· Team player

· Resilient person to be able to cope with a very fast-moving landscape

· Positive and responsive mindset

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here is what you can expect working at Computacenter:

• An attractive salary package and benefits
• A flexible work environment and hybrid way of working where possible
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
• Working in a fun and vibrant ’one team’ culture that thrives on putting the customer first & celebrating success – winning together
• The opportunity to work for a company where people matter