IT onsite support engineer m/f

Do you have experience in support in IT and do you like to work onsite?

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For our client located in Zaventem we are looking for an IT onsite support engineer m/f.
You will be working onsite with an important client in Ternat.

As an IT onsite support engineer you update on weekly basis attendance timesheet, to be issued in SharePoint.
You attend periodical meetings with the client leadership.
You work properly with the client’s ticketing system and you deal with incidents and requests in accordance with SLA’s.
You give priority to VIPs’ cases and high priority cases pointed out by the client’s leadership.
You cooperate with the client’s teams in the resolution of local cases.
You support remotely users, if needed.
Furthermore you provide new joiners with their equipment (computer, mobile phone, tablet, etc.) and make sure everything is properly installed/configured in accordance with the client’s standard.
You assists customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.
You contact end users especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.
You support the client’s remote teams, in case of site’s servers/network devices require local intervention.
You support local meetings/conference rooms, and update this in a report on a weekly basis to be issued in SharePoint with status of local meeting rooms.
Lastly you keep track of spare items in stock, updating this in a report on a weekly basis to be issued in SharePoint.

Profil

Your profile:

You have very good knowledge of English, French and Dutch
You preferrably have 2-3 years’ experience in IT support or you have very good IT skills
You have good knowledge of Windows 10/11
You can install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/ applications
You can install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
You are customer oriented and you ensure good end-user liaison
You can work indepently and in team
You can work under pressure
You are polite and can organize your work without supervision
You are flexible: out of hours support (on call / call out) may be required on some occasions

Offre

Our client offers:

A competitive salary and additional fringe benifits like a car, meal vouchers, a telephone, insurance, ...
A secure job in an exponentially growing international company
Exciting projects in your own responsibility with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development program
Mentor program for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Interested? Apply online now!