IT Support Engineer

☞ Anheuser-Busch InBev

Vue: 145

Jour de mise à jour: 26-11-2025

Localisation: Leuven Flemish Brabant

Catégorie: IT - Logiciel

Industrie: Information Technology Services Machinery Staffing Recruiting

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude!

That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Leffe and Jupiler.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success. Because we’re owners, we take results personally.

We dream big, seek new challenges and push the boundaries of what’s possible!

The Challenge
  • This person is part of the on-site support team of Europe. With this team the IT Support Engineer is responsible for offering support to all our end-users in Zone Europe.
The Role
  • Cultivate a high degree of customer service for all support queries, adhering to service management principles whilst approaching tasks with an agile mindset.
  • First point of contact for all customers in need of technical assistance, taking ownership of customers problems and translating technical information correctly back to them.
  • Recording of information, events, problems, etc. in the respective resolution logs. Identify and apply the best solution based on issue and details.
  • Perform remote troubleshooting or walk the customer through the problem-solving process, before case re-direction to other teams.
  • Direct cases that cannot be resolved directly to correct next level of support, ensuring accurate information on details for other IT teams is maintained.
  • Create and document knowledge, processes and maintain records, following appropriate methodology and procedures.
  • Identify, suggest and implement service/process improvements, with a particular focus on improving customer satisfaction and/or automation of repetitive tasks.
  • Travel to locations across Europe (Breweries, Depots, Offices, etc.)
Who We’re Looking For
  • Advanced organization and collaboration skills as well as effective communication (both written and verbal).
  • High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support.
  • Resilience and high stress-level tolerance.
  • Experience as a help desk technician or other customer support role.
  • Experience in working in a multi-national environment.
  • Fluent English and Dutch
  • Results focused, and with a strong attention to detail
  • Strong analytical and problem-solving skills
What You Can Expect From Us

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.
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Date limite: 10-01-2026

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