IT Support Technician

☞ Sportradar

Vue: 205

Jour de mise à jour: 26-11-2025

Localisation: Mont-Saint-Guibert Walloon Brabant

Catégorie: Production/Opération

Industrie: Spectator Sports

Niveau: Associate

Type d’emploi: Full-time

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le contenu du travail

Job Description

Automated Production Technical Engineer

Sportradar



About the job

Synergy Sports Technology, part of Sportradar group seeks talented Installation

Support to join our team.

In a company where Sports and Technology are at its core, you will be a critical

member of the Operation team. Our customers rely on the Operation Team long

after our automated video production systems have been installed. Your primary

responsibilities will be answering questions and solving problems related to the

Synergy tools, which will require technical knowledge and expertise.

You will also work with our Product Delivery Team to help prepare and deliver our

hardware solution to our clients. This includes preparing servers and calibrating our

camera systems.



RESPONSABILITIES:

Follow procedures and workflows

Create, maintain and share documentation about our installation and product

Assist the on-site install teams with the installation of our systems around the world

Answer tickets escalated to you, and escalate as necessary

Investigate and resolve complex technical issues

Keep up to date with all internal new product features

Capture knowledge from new issue resolution and share in the Knowledge Base

Assist Delivery team in preparing the system before shipment

Assist Delivery team with installations logistics

Give training to our clients on how to use our automated system and platforms

Travel to client locations for on-site interventions as needed; potentially a few days a month



YOUR PROFILE:

Highly effective communicator with the ability to correspond with customers and colleagues.

Extremely self-motivated with diligent work ethic and strong organizational skills.

Highly positive and analytical mindset.

Always eager to learn new things

Innate passion to help our clients make the leap into the world of automated video production and efficient live-stream broadcasts.

Interested in sports and technology.

Courage to challenge the status quo; if you see something is broken, have a voice to fix it.

Skills

1+ years of experience working in a customer facing troubleshooting role.

Undergraduate Degree or equivalent experience in computer science.

Experience with on site support/installation

Networking knowledge

Experience working with Linux

English: fluent – Any other language is a big plus



OUR OFFER:

Challenging problems to work on, in a thrilling environment.

Great team to work with.

Competitive package

Hybrid (2 days/week)

Additional Information

Sportradaris an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background,status,or personal preferences

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Date limite: 10-01-2026

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