Junior Service Delivery Manager - Data

le contenu du travail

Context

Imec is looking for a junior ICT Service Delivery Manager that will evolve towards managing the ICT Services in the data domain. This includes the PowerBi reporting environment, the data platform on Azure (still relatively new), the SAS platform (deprecated, but still very relevant for the next years), and some other services in data landscape in the future.

You will be part of the Data & Integration team, which provides the necessary services to the Imec community when it comes to reporting, integration of applications, and anything related to data science and analytics. The services are used by the Imec supporting departments like finance, HR, ... but also by the large R&D community of Imec.

The service Delivery Manager is the focal point for the platforms which are offered to the community. He/She manages the external partners that build, manage, and support the platforms. He/She drives the internal user community and makes sure that the services are findable, usable, useful and used. He/She coordinates projects, controls partner capacity, manages the support given by the partners, ...

Service Delivery Managers collaborate intensively with their IT colleagues: architects, solution engineers, functional analysts, business experts, business partners, IT project managers, ...

What you will do

Responsibilities include:

• Ensure service delivery as agreed in the SLA (this includes Incident management and service request management)
• Manage the lifecycle of the service
• Service document management and knowledge management
• Managing partners and colleagues that are working on your services
• Managing software / hardware vendors and licenses
• Managing the operational budget
• Managing support contracts
• Release / change management
• (Key) user guidance

You will:

• Be part of the Data and integration team within the ICT department and work in close collaboration with your team members, other ICT teams and business departments
• Build up a network within ICT and Imec
• Build up functional knowledge on how the Data and integration services work, understand the relevant business processes and help them improve

What we do for you

We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.

We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, ’our corporate university’, we actively invest in your development to further your technical and personal growth.

We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.

Who you are

• You have at least a bachelor’s degree, preferably in computer science or information technology. Having a proven experience in a similar role is considered a plus
• You have starting knowledge of IT Service Management, an ITIL certificate is a plus
• You work in a structured way, adhering to internal processes
• You are a strong communicator
• You are fluent in English
• Experience with tooling in the data and integration domain is considered a plus. Preferably PowerBI, Azure platform tooling (like Data factory, Databricks, ...), SAS, or other data engineering and data science tools.