Lead Bell Attendant

le contenu du travail

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

The Lead Bell Attendant is responsible for creating a positive first impression for guests upon arrival and departure, ensuring professionalism, friendliness, and helpfulness. They must assist with luggage and packages, arrange transportation, and maintain cleanliness in common areas. The role also involves assisting with transportation and ensuring outstanding service to guests and employees.

When Bell Captain is not on shift, act as a replacement for the Bell Captain in the following duties:

• Ensure that the bell desk is crewed at all times
• Act as quarterback - delegate Bell Persons to assist with guest requests in a timely manner and ensure everyone is ‘on post’
• Ensure the working area is kept clean and tidy always, and fully restocked
• Facilitate training of new employees
• Facilitate line ups
• Facilitate shift cover or look for replacements for schedule adjustments
• Ensure all safety and security protocols are followed
• Maintain close relationships with Front Desk/Guest Relations as well as other departments and ensure we work together towards the most positive guest experience and employee experience
• Lead by example ensuring all Forbes Standards are being followed and address kindly and retrain accordingly if needed – 1 Audit a day
• Observing staff to ensure they stick to hotel policies and procedures
• Ensure all guests’ requests, complaints, and inquiries are addressed promptly and professionally ensuring total guest satisfaction and comfort of guests – empowerment when possible, to handle guest complaints in a professional and courteous manner
• Be attentive to, and check the different communication groups (WhatsApp, Email, Phone) to inform and coordinate the various requests.
  
  

Essential Duties And Responsibilities

• Greet all guests upon arrival. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Hail taxicabs and answer ride share inquiries. Assist guests into taxicabs or automobiles. Take luggage to the curb to meet transportation.
• While assisting guests to their room, inform them on the following: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths.
• Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one’s rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
• Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
• Sign for lost luggage from airlines and deliver to the guest’s room.
• When the concierge/guest service agents are not available; assist with booking tours, and provide guests with general information.
• Attend monthly department meetings and daily line-ups.
• Keep bell closet clean and neat, polish and clean bell carts daily.
• Submit all lost and found articles accompanied by a Lost and Found Report with the date, where it was found, description, and finder’s name.
• Check laundry/dry cleaning in and deliver to room.
• Deliver messages, packages, flowers, wine, and other items to guests in their guestrooms.
• Check and secure guests’ luggage until departure.
• Direct guests to various meeting rooms.
• Prevent entrance of unauthorized or undesirable persons.
• Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, entrance and alley.
• Assist with maintaining standards of morning coffee i.e., refilling and cleaning as necessary.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Check and replenish your supplies and cleaning tools.
• Greeting guests with "Good morning" or (afternoon, evening) and promptly responding to their requests in a friendly and timely manner.
• Follow procedures for entering and leaving guest rooms.
• Additional projects and responsibilities may be assigned as needed.
  
  

What You Bring

• High School Diploma is preferred.
• 2 years of experience in similar role at a luxury hotel.
• Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
• Ability to verbally communicate effectively and professionally
• Clean driving record. Must be minimum 26 years of age and be able to drive manual shift vehicles.
• Ability to lift and move up to 50 pounds
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
  
  

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.