Manager, Implementation

In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer. Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.

Role:

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities.
• Define processing set-ups for Settlement / Funds transfer, Interchange, billing and other processing related areas in accordance with MasterCard’s processing standards, specifications and rules.
• Holds frequent discussions with customers to unearth under-the-surface needs and translates them into implementation activities. Reviews customer needs to ensure deliverables meet demands; fine tunes back-office operations as needed
• Provides expertise to critical client inquiries;
• Execute extensive and comprehensive initial end-to-end processing system impact analyses.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Participates in the development, creation and documentation of implementation processes.
• Provide training to CIS organization, other MasterCard organizations and the customer.

All About You:
Education:
Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge / Experience:
Five to seven years of “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management.

• Strong knowledge in payment transaction processing, digital eco-system and industry business principles. Good understanding of : digital , mobile wallet, mobile apps, APIs;
• Understanding of MasterCard’s digital solutions (MDES, Masterpass, MCBP, converged wallets)
• Strong knowledge understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
• Ability to lead, experience and/or interest in people management

Skills/ Abilities:

• Ability to interact well with the customer, Sr. and Executive management
• Be a team player, Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Self Starter with a desire to learn and work independently; Proactive and able to work well independently and in teams
• Strong project management skills
• Good organizational skills
• Experience leading projects across multiple locations and functions
• Demonstrated ability to translate client needs into implementation activities
• Ability to manage and drive change in a technical work environment
• Ability to coordinate processing theory /principles with business impact
• Ability to work in a matrixed organizations and cross functional teams
• Process oriented, able to promote working procedures; Ability to come up with ideas on how to improve processes and drive change
• Ability to provide trainings and overview of the functions within CIS
• Leadership skills and ability to build relationships at multiple levels of the organization
  

Work Conditions:
Occasional domestic and international travel

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.