Program Manager

Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.

Responsibilities

As Program Manager, your job is situated in the Enterprise Business Unit (EBU), which is in charge of the whole professional market, addressing large companies as well as small and medium sized enterprises. Within the Enterprise Project Management organization, you will be responsible for managing and coordinating complex client projects, including some international projects for which you might need to align with foreign Proximus affiliates and / or partners.
Project budgets can range from € 100.000 to € 2,5 million. Your client contacts are to be situated mostly at the level of Customer Project Manager and ICT-director.
The projects you will be working on, have a strategic character, are tailor-made, rely on new as well as on existing IT & Telco technologies / subjects, and have a medium to high risk level and visibility. Business complexity of each of these projects is high (eg. Large interdependency with other products / processes / services at the clients’ side).

Your role & responsibilities:

• You lead a project team of 5 – 25 members, composed of Project Managers, technicians, consultants and specialists and assume transversal contacts with Account-, Customer Success Managers, Services Architects, and Pre-Sales Managers.
• You are in direct contact with your client, with whom you will be working closely together.
• You develop, respect and implement detailed and complex project implementation plans and manage the related budgets.
• You are capable – in short term – to understand the Proximus’ organization, to gain insight in the Proximus’ business models and in the vision behind the different projects.
• You identify, manage, minimize and anticipate potential risks throughout the entire project realization process, and you report the impact of issues and changes to the project steering committee. Being able to think out of the box will hereby be an asset.
• During the entire realization phase, you act as main point of contact for the client as well as for the subcontractors.
• You centralize all relevant information and report on the progress of the project, to both your client and your management.
• You guarantee the quality of the "deliverables" and make sure that the project planning is respected.
• You are responsible for the financial results of the project: you make and report regularly the financial plannings. You anticipate any deviation by taking the adequate actions.
• You can be led to offer support your Sales colleagues when in strategic discussions with the client.

Profile

Requested competences:

• Ideally, you have a university degree or equivalent.
• You are trilingual French / Dutch / English.

• You have 20 to 25 years of working experience in management of IT Infrastructure projects of which 5 to 10 years in program management, mainly in banking sector in Belgium.
• You have knowledge of project methodologies (Prince2/PMI) and you are highly organized.
• You have an analytical mindset and a systematical approach when it comes down to solving problems.
• You are very strong in the follow up of processes and actions.
• You are dynamic, flexible, and creative.
• You are a good communicator, capable of influencing others and of building and maintaining a network of contacts around you.
• You behave yourself, in your daily attitudes as the « boss » of the program, between its start and the delivery of composing elements.
• You don’t hesitate to show your leadership by practicing the ‘show by example’.

If you recognize yourself in these requirements, we are looking forward hearing from you!