Senior Analyst, Product Delivery

☞ Mastercard

Vue: 165

Jour de mise à jour: 16-11-2025

Localisation: Waterloo Walloon Brabant

Catégorie: R & D IT - Logiciel

Industrie: IT Services IT Consulting Technology Information Internet Financial Services

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Analyst, Product Delivery

Overview

Customer Delivery Europe is part of the Global Customer Delivery and Europe IMK organization and ensures the flawless delivery of Mastercard products and solutions for our customers.

The Product Delivery works with the Product teams and all functional groups involved in the

Delivery chain. Product Delivery builds repeatable and scalable delivery models for new and complex products, enables efficiency and quality, and provide education and training to our customers.

Responsibilities
  • Develop MIS reports (using transactions data) to answer internal or customers business requirements
  • Manage the MIS activity inside Customer Delivery: promoting CD MIS services in the divisions, identifying new reporting opportunities, tracking pipeline and ongoing reporting initiatives, continuously improving the content and quality of reports
  • Organize and automate production of reports
  • Investigate results. Perform data analysis (on Authorization, Clearing, Authentication) on Mastercard Systems using technical tools.
  • Build internal management/ external customer reports on product launch results.
  • Support product delivery and in-market delivery teams with expertise on MIS reports
  • Analyzes data from product delivery projects and reports on performance relative to success metrics
  • Develop and maintain enrollment and usage Academy on Web reports
  • Manage Academy financial reporting and forecasting for Customer Delivery/ Academy management including revenue, costs and customer business agreement status
  • Produce Academy performance infographics and dashboards relating to Academy KPI’s benchmarked against objectives and targets

Skills and Knowledge
  • Strong Data analysis and technical skills
  • Very Good knowledge and expertise in using Excel
  • At ease with data analysis and reporting tools (Enterprise Reporting, Hadoop, Domo, Power BI)
  • Technical/Coding experience (SQL)
  • Analytical thinking, simplification and problem solving skills. Detail oriented
  • Presentation skills and strong PowerPoint skills
  • Has a good understanding of Payment Systems, and MasterCard products and services
  • Very organized, able to provide quality, process oriented
  • Good understanding of customer needs, ability to work in close collaboration with multiple stakeholders; builds internal relations and is a team player
  • Proactivity and action oriented
  • Able to manage stress. Adaptable and comfortable with ambiguity
  • Fluent in English. Other languages as an asset

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Date limite: 31-12-2025

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