Senior Manager - Customer Consulting

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Contribute to creating a better tomorrow

The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fueled by open and curious minds, who are passionate about their work and create new solutions for a new day? Then you’re at the right place.

Bring your talent. Learn new skills. Make a positive impact.

PwC Advisory is a network of multiple possibilities - where you want to make an impact is always up to you. Under the expert stewardship of our Advisory experts, you’ll delve into the inner workings of companies to find the best solutions for any challenge they might have. From the excitement of deals to the complexities of consulting and the fascinating realm of risks and threats in forensics, you’ll help clients nurture trust and maintain their evolutionary edge, today and into the future. Now that’s making a difference.

Your impact

As a Senior Manager you are responsible for managing (multiple) end-to-end projects. This includes liaising with clients, working closely with PwC project teams and managing multiple consultants of different seniority. You will contribute to a wide range of projects across various industries, helping our clients cope with the challenges they are facing.

Your role encompasses:

• Analysis and insight: Analyse complex client issues and demonstrate expertise and understanding of the functional and industry challenges.

• Engagement delivery: Deliver and manage several engagements in parallel, including leading the approach, liaising with stakeholders, and managing workload within the project team

• Relationship building: Build relationships between PwC and the client’s project team by being one of the senior point of contacts of projects, have quality discussions with clients at various levels, demonstrate creativity combined with strong functional and industry knowledge

• Communication: Structure, write and deliver presentations and other deliverables and share both orally and in writing with internal and client (executive) leadership

• Business development: Build opportunities at existing and future clients, lead proposals and support the development of client offerings (focusing on one/two specific offerings/industries based on your experience)

• Team development: Provide professional development opportunities, coaching and feedback for junior team members.

• Firm development: Contribute to firm activities and internal knowledge management and sharing

About you

We are looking for a highly motivated, client-focused Senior Manager to join us on the exciting journey of our growing Customer team. Do the keywords Pricing - Sales - Marketing - Customer Service - Customer Experience ring a bell? Keep on reading!

Successful candidates will have several years of relevant business experience, and the ability to meet each of the following criteria:

• Strong academic background

• A minimum of 8 years of relevant work experience in one of the below pillars, gained directly from working in commercial positions or from relevant project work within a (strategy) consulting firm:

  • pricing

  • (digital) growth strategy

  • customer service

  • sales and data-driven marketing

• Sees the bigger picture, with a solid understanding of the ecosystem of suppliers, partners and digital tools that are supporting your field of expertise

• Insightful thinker, confident with concepts, analyses and frameworks

• Energetic team player with an enthusiastic, positive, "can do" attitude

• Strong communication and interpersonal skills, with notable presence and confidence

• Leadership qualities, project management skills, and people management and development skills

• Ability to plan, structure and prepare client ready-work

• Ability to work on multiple, overlapping tasks in a fast-paced environment

• Willingness and ability to take initiative and learn independently

• Passionate about doing an outstanding job, both for the client and for PwC

• Fluency in English and either Dutch or French; working knowledge of the other

About us

Our BXT philosophy

Before we get into the specifics, let’s first introduce you to our way of working and our team:

BX what? BXT. It stands for Business + eXperience + Technology. It’s how we combine business expertise, a human-centered approach to problem solving and technological know-how to change the conversation.

• Business = How we build value

• eXperience = What people will remember

• Technology = How we make it real

This unique approach enables you to use your skills within a bigger story of creating really impactful solutions for people’s problems. And not only that, it also drives the projects you lead towards outcomes of supreme quality and profound impact for clients. You’ll experience very soon that you’ll be making a difference unlike anything you’ve done before. So whether you’re an expert in Pricing strategy, Sales and Marketing, Customer Service or Growth strategy, the BXT framework allows you to take your own expertise to the next level!

Customer team

That’s the team you’ll join. A lot of our work is about driving growth, customer-centricity and commercial transformation. We work for a wide range of international clients where we identify and act upon plenty of opportunities to guide these clients in becoming future-proof.

True to our BXT philosophy, we work closely together with other PwC functional and technology experts in every venture we undertake. Expertise needed in cybersecurity, healthcare, industry 4.0 or tax? No problem, you’ll find it on the other floor or - thanks to our international PwC network - on the other side of the globe. This really makes a difference as it will support you in delivering high quality outcomes while you get the chance to carve out your own space and contribute with your authentic expertise.

On top of our existing services offerings, we ‘test & learn’ exciting new things. We don’t want ownership to only sit with management, so everyone plays an active role in growing the business and shaping the future. Whether you combine your project delivery with being a natural business developer or you want to focus on developing new methodologies and points of view, you will certainly find a fitting role in our Customer team.

Life at PwC Belgium

Our culture and workplace are something we’re proud of. Here’s a sneak peek at some of the benefits you can look forward to:

• Flexibility: flexible working hours with Work@PwC Reimagined so you can decide your most effective working pattern

• Infinite learning and growing: broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise

• Rewards that matter to you: A flexible rewards plan gives you access to a wide range of benefits so you can make the choices that best fit your personal circumstances and lifestyle.

• Diversity: We believe that diversity makes PwC stronger. It helps us solve problems and deliver added value to our clients. We encourage an inclusive culture where people can get the best out of themselves.

• A sustainable mobility offer: we offer a wide range of sustainable mobility options.

• Wellbeing: An extensive health programme that includes access to an online wellbeing platform, yoga and pilates courses, sports communities and mental resilience workshops

• International PwC network: broad access to industry expertise, both locally and through our wider global network of member firms

• Supporting you in every phase of your life, including Teddy Care (childcare in the event of illness) and family friendly work schemes

Let’s build something great together. What are you waiting for?

Education(if blank, degree and/or field of study not specified)

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Required Skills

Optional Skills

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Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date