Senior Operations Controller

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This is an exciting time in TUI Aviation where we have created a new Group Operations Control Centre with accountability for the operational planning and H24 delivery and control of airline operations in the operational control window: day of operation and 8 weeks prior.

The Key focus of the Senior Operations Controller is to provide support to the Operations Duty Manager and dedicated focus to elements of the TUI airlines operation on a fleet or airline basis. Acts as an assistant to the Operations Duty Manager ensuring the local requirements and nuances of the different airline AOCs and Markets are understood and considered during operational decision making, whilst managing the Airline Operations Controllers and their day to day duties. Provides a focal point of contact for the airline NPs and senior representatives bridging TOCC services and the needs of the airline and its Market within the live operational environment.

About The Job

• As required by the on-shift Operations Duty Manager, take responsibility for the active management of specified TUI aircraft operations including any relevant lease-in/out or special operations, maintaining 24-hour operational control and responding to minimise the impacts of irregularities & disruptions
• Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges and approvals of the TUI airlines’ Air Operator Certificate (AOC) and act as a source of expertise and on-shift advice for the on-shift Operations Duty Manager
• Develop and maintain strong relationships with senior management including Nominated Persons of TUI Aviation airlines’ AOCs and wider Market operational teams
• Monitor and advise the on-shift Operations Duty Manager on irregularities or disruptions arising in parts of the overall TUI airlines’ flying programme and recommend solutions to mitigate the impact on on-time performance, customer experience and crew efficiency
• Understand and provide advice to the Operations Duty Manager in respect of local government, airport authority, regulatory authority, handling agent and/or Market tour operator for the TUI Aviation local airline geographies and operating context
• Develop and maintain strong working relationships with TUI OCC Airline Operations Controllers (TOCC AOCs) working closely and collaboratively to understand the potential impact of weather situations
• Understand and work in close cooperation with the TUI Aviation Engineering and Maintenance function to manage the implications of near-term operational maintenance, technical issues and Aircraft on Ground (AOG) situations, optimise and enact fleet and flying programme decisions accordingly
• Maintain close communication and cooperation with the TUI Group Operations Control Centre in respect of flight plans, movement control and despatch, working cooperatively to resolve disruptions and to optimise operational performance
• Work closely with 24-hour Crewing Duty Managers to respond to and resolve operational issues ensuring compliance with all crew agreements and regulatory factors and clarity of communication within and from the TOCC in respect of crew duties
• Ensure operating cost implications and EU261 Denied/Delayed Boarding compensation financial considerations are analysed in supporting the Operations Duty Manager to manage the live operation
• Coordinate the operational response to irregularities and disruption arising in the flying programme as required by the Operations Duty Manager and in close cooperation with colleagues within TUI Aviation, the local airlines, Market tour operations and Musement ensuring a high degree of information flow and quality communications from the TOCC
• As required by the Operations Duty Manager, coordinate short notice lease-in / lease-out in accordance with local CAA regulations and/or aircraft type changes
• Support the Operations Duty Manager in the event of major disruptions, incidents, accidents for all airlines and in accordance with TUI Group, Markets, Musement and individual airline crisis response procedures
• Carry out operational flight watch maintaining accurate systems data all times
• Maintain a detailed working knowledge of all operational systems and contribute to the development and testing digital and analytical systems solutions for the airline operational control environment
• Prepare high quality written reports and operational data to enable management decision and action
• Undertake and participate in safety and compliance audit activity
• Participate in project and continuous improvement initiatives as required
• Act as a deputy to the on-shift Operations Duty Manager as required
  
  

About You

• Strong understanding and experience of aviation operational, technical and regulatory matters
• Clear and strong communications
• Flexible, responsive, able to respond to fast changing operational situations
• Ability to build positive and constructive relationships to work in collaboration with colleagues and stakeholders
• Detailed understanding of cultural and contextual differences within TUI Aviation local airlines
• Customer focused towards both internal and external customers
• Cost conscious and understands the longer-term perspective and implications of decisions
• Open to new ways of doing things and views change as an opportunity
• Resilient and able to work under pressure
• Strong capabilities in English language (both verbal and written) is required
  
  

About Our Offer

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Pension scheme and life assurance
  
  

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

Your application is important to us and we aim to get back to you shortly after the closing date