Technical Support Agent ( English + French Speaking)

☞ SEREM Consultoría Empresarial

Vue: 130

Jour de mise à jour: 26-11-2025

Localisation: Ghent East Flanders

Catégorie: Autre

Industrie:

Type d’emploi: Full-time

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le contenu du travail

At serem we are committed to various projects and we want to have the best professionals in the sector. We are currently looking for a Technical Support Agent (French + English Speaking), for direct incorporation into the workforce of important multinational client (Foodtech) in Ghent - Belgium.

You will be responsible for solve customer technical problems proactively, and communicate to the internal teams to make things easier for customers and partners.

Requirements:

- Minimum professional experience of 2 years in a tech support role, or relevant background.

- Languages: English and French orDutch and English working level proficiency required, additional languages is a plus.

- Good communication and interpersonal skills.

- Person with focus on efficiency and productivity.

- Willing to take on challenges in a fast-moving environment.

- High technological interest.

Schedule: Morning and afternoon shifts, from 9 a.m. to 10 p.m.

Desirable

- Familiarity with SaaS products, APIs, and cloud technologies is definitely an advantage, but not a strict requirement.

Functions:

- Solve the challenges customers are facing as fast as possible.

- Efficiently identify the cause of any issues.

- Solution-minded; troubleshooting and resolving technical issues.

- Cooperate with the onboarding and development teams to optimise the customer experience.

- You aim for high customer satisfaction; you maintain close communication with customers across channels (phone/email/video call/occasional on-site visits). You make it work and solve their toughest challenges.

¿What we offer?

- Direct incorporation into the workforce of a leading multinational client in the sector.

- Great career prospecting. We want you to grow with us.

- Join in to a Diverse international team.

- Be a part of solving some of the biggest challenges facing the global foodtech market.

- Work format: Flexible, although the worker will sometimes have to go to the office in shifts.

Being part of SEREM is a great opportunity to work in a diverse company where you can develop your carreer in the field of your interest as well as other areas within the company.

At SEREM we are specialized in IT Services, Consulting, Development .Net and J2EE Apps and Web 2.0, BPO Outsourcing, Contact Center y Helpdesk. We offer Cloud Solutions, IT Services Management and Business Intelligence.

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Date limite: 10-01-2026

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