Trainee Front Office Management - Internship

As a Front Office Management Intern, you will be the first point of contact for our guests. You will contribute to a smooth check-in, check-out, and overall reception flow. At the same time, you will gain insight into the broader hotel operations, from reservations to guest relations. You will be actively involved both in daily operations and behind the scenes.

• Welcome guests with a professional and warm attitude
• Perform check-ins and check-outs
• Manage telephone, email, and overall guest communication
• Support in handling reservations
• Assist in resolving complaints or practical questions
• Update guest profiles and process payments
• Contribute to guest satisfaction and loyalty (Marriott Bonvoy)
• Support the Front Office Supervisor and Operations Manager

• You are currently studying Hotel Management, Hospitality, or Tourism
• You are communicative, guest-oriented, and strong in administration
• You are fluent in Dutch and English
• You are eager to learn, professional, and stress-resistant

• A valuable internship at the reception of an international hotel brand
• Monthly internship allowance of €750
• Guidance from an experienced Front Office team
• A varied workday with plenty of guest interaction
• The opportunity to work with modern systems
• A warm working environment with room for personal growth

Residence Inn by Marriott Ghent is a unique long-stay hotel where guests can feel at home, whether for a short or extended stay. With an enthusiastic team and the warm Marriott service, we aim to provide every guest with a personal and unforgettable experience.

Our location is easily accessible, wherever you’re coming from. Residence Inn is located at Akkerhage 2A, 9000 Ghent, near exit 9 (U.Z. Gent) on the E17. Coming by car? Enjoy hassle-free parking on our spacious, free parking lot. Cyclists, e-scooter riders, or speed pedelec users can reach us via safe and well-maintained bike paths with on-site bike parking. Public transport also brings you to our doorstep, with tram and bus stops within walking distance and convenient De Lijn connections.

Click the ‘Apply now’ button. You’ll be redirected to the job posting on our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily submit your CV and contact details.

Do we see a match? Then you’ll hear from us soon for an introductory interview.

At Residence Inn, we believe in the power of diversity. Whoever you are, wherever you come from – if you’re excited about this role, we encourage you to apply. We warmly welcome your unique perspective and experience.

Who are we?

Just a few kilometres from the historic city centre of Ghent lies the Residence Inn – a chic extended stay hotel, boasting 105 self-catering apartments and the White Rabbit bar where you can unwind in the evenings. Opened in 2020, Belgium’s first Residence Inn has quickly rose to become a leader in the local market.

Situated next to the newly built Arno’sdestination Restaurant and Scalameetings and events centre, The Residence Inn is part of an exciting new hub which forms the heart of hospitality for the vibrant city of Ghent.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Market leading DKV hospitalisation insurance
• Travel to work by public transport is 100% paid by employer
• Daily meal vouchers and eco vouchers
• Access to all online trainings and Horeca Forma trainings
• Hotel discounts with staff rates up to 50%

Alongside the benefits on offer, this role will give you a unique opportunity to work as part of a renowned hospitality group with a Global presence, invested in your ongoing development and passionate about retaining key talent.