Fujitsu Technology Solutions RAM - IT Helpdesk / Service Desk

☞ Fujitsu

View: 130

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology

Industry: Industrie

Job type: Vaste Jobs, Freelance

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Job content

WORK ENVIRONMENT

Fujitsu is seeking for Front Office Support Agents to join the Helpdesk Team at one of our biggest customers in the European Institutions.

Based in Brussels, we offer both Freelance & employment contracts for this role.

DESCRIPTION OF TASKS

SPOC, communicate with users (verbally and written) in English-French - 1st line Support
Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible.
Utilize Remote Desktop Takeover to improve remote diagnose.
Follow-up end-to-end progress of all incidents, requests and standard changes
Escalate to the Competence Group when require
Execute CMDB update tasks following incident resolutions and change implementation
User-rights management
Follows established processes and procedures
Propose and improve Knowledge Base articles
Reinforce the Proximity team in case of exceptional workload

KNOWLEDGE & SKILLS

Good Knowledge of Windows 10 Operating System (tools and configuration)
Very Good Knowledge of Windows and MS-Office applications
Excellent communication & "soft" skills
Strong empathy
Good teaching skills (Train The Trainer model)
Ability to work under stress, while keeping a positive attitude.
Excellent service attitude and commitment to quality.
Pro-activeness and reactiveness
Analytical mind

YOUR PROFILE

Education: High school diploma or higher
Experience: at least 2 years of experience IT help-desk support
Languages: you are fluent in both English and French

Interested in knowing more?

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Deadline: 31-12-2025

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