Helpdesk 2nd line

☞ Synergie

View: 135

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology Mechanical / Technical Maintenance

Industry: HR personeel

Job type: Voltijds

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Job content

For our internal and external customers there is a team responding to all customers request going from technical questions to administratieve questions

The new person is assumed to support our customers with following responsibilities:

  • Answer to business customers per mail & per telephone, analyse their needs & finding solutions for them;
  • Answer to tickets logged for end-users (residential & business users) , analyse issues & propose solutions;
  • Ensure the correct dispatching tot he various technical departments;
  • Manipulate several IT platforms very fast in order to identify & solves issues very rapidly;
  • Ensure a good follow-up of the interventions in the field
  • Make administration and reportiong
  • Propose improvement solutions in case needed
  • Escalate issues and report recurring problems

Degree & Experience:

  • technical education in higher education or equivalent experience
  • general ICT Knowledge

Technical skills

  • Office 365

Attitudes/Behavior

  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible

Languages

  • bilingual Dutch and/ or French
  • knowledge of English is an asset

Is this job the next step in your career? Are you the person we are looking for?

Then we offer you a very interesting job within a good team spirit in a developing sector & a lot of challenges.

Fixed-term interim contract of 1 year with possibility of extension. Competitive package including meal vouchers, home office allowance.

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Deadline: 10-01-2026

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