Helpdesk Specialist – RDS (Remote Desktop Support) at The Resource management

View: 155

Update day: 17-11-2025

Location: Brussels Brussels Capital

Category: IT - Software

Industry: IT Services IT Consulting

Job type: Full-time

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Job content

Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Technical helpdesk or technical call center experience.

Tâches

Communicate comfortably and effectively with customers and management
Demonstrable Subject Matter Expert on Service Desk
Expert knowledge of Service Desk functions in line with ITIL standards, including Incident, Problem and Request Management;
Deep understanding of the interfaces between remote and on-site first line contact and second and third line resolver groups;
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
Route problems to internal I.M. support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s
Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; analyze and publish reports on the findings; discuss with the concerned stake holders and follow up

Exigences

Avantages

Full time remote work.

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