Helpdesk Support Technicians

View: 175

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

We are currently looking for several Helpdesk Support Technicians for prestigious clients all over Belgium (on-site work).Main tasks

Make an initial assessment of incident, attempt to resolve
L1/L2 related tasks
Record and track incident and problem information in a ticketing system
Monitor progress of incident resolution relative to the appropriate SLA
Manage the incident life-cycle, including closure and verification
Participate in reconfiguration and installation of PC environment
Follow standard service desk procedures and processes
Advise staff on appropriate action and maintain the ownership of the incident and ensure updates
Serve as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources

Required profile

Languages: English + Dutch OR English + French OR English + Dutch + French
We are looking for motivated Helpdesk: any level is accepted - you can be freshly graduated, with one year experience, medior or senior!

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