Hotel Customer Service Agent NF-02

☞ US Army Installation Management Command

View: 165

Update day: 26-11-2025

Location: Chièvres Hainaut

Category: Administrative / Clerical / Assistant Finance / Bank / Stock Human Resources IT - Software IT - Hardware / Networking Information Technology Executive management Part-time

Industry:

Job type: Part-time

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Job content

Duties

  • Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
  • Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
  • Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
  • Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
  • Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required
  • Meet qualification/eligibility/background requirements for this position.
  • Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
  • Must be able to work rotating shift to include evenings, nights, holidays and weekends.

Qualifications

  • Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
  • Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people.
  • Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
  • Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
  • Must have the ability to use office automated equipment in the performance of the required duties.
  • Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. No assumptions will be made regarding your experience.

Education

This job does not have an education qualification requirement.

Additional information

Manual Applications:

  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than noon (European Time) on 05/30/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
Allowances, Incentives, and PCS Costs:
  • Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government’s interest.
  • Allowances, differentials, or incentives are not authorized.
  • Employment Overseas provides a lot of additional benefits & entitlements, for information click here
  • Applicants must comply with the Exceptional Family Member Program, for information click here
Please check out our Applicant Information Kit:
  • It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).
Other:
  • Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Conversion of employment category (from Flex to RPT/RFT) may be accomplished without further competition in accordance with AR 215-3.
  • THE TOUR OF DUTY REQUIRES ROTATING SHIFTWORK TO INCLUDE WEEKENDS AND HOLIDAYS.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
Overseas Employment Eligibility
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

  • Benefits

    Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities in the following order:
Military Spouse Preference (SEP), Involuntarily Separated Military Preference (ISMP), Family Member Preference (FMP), Business Based Action (BBA), Current and Former NAF employees (CNE/FNE), Current APF employees (CAE), Outside Applicant Veteran (OAV), Spouse/Widow(er) Veteran (OAV (Spouse)), Parent of a Veteran (OAV ((Parent)), and Outside Applicant Non-Veteran (OANV). Preference eligible candidates are included in the area of consideration.

Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).

Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant’s eligibility.

  • Benefits

    Review our benefits

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

    The following documents must be submitted with your application:

    • Resume


    The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
    • DD-214/ Statement of Service
    • Diploma/ GED
    • DA Form 3433
    • References (Name, address, phone and e-mail)
    • PCS Orders
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action


    Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

  • How to Apply

    You may submit your application package using one of the two methods identified below:
    1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11948669 Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
    2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

    Neglecting to respond to the job related questions will result in an ineligible rating.

    Agency contact information

    Army NAF Benelux HRO

    Phone

    0032 68 25 5704

    Email

    usarmy.benelux.hqda-cpac.mbx.naf@army.mil

    Address
    JU-NAF-W6EZAA USAG BENELUX
    DO NOT MAIL
    APO, AE 09708
    US

    Next steps

    Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents must be submitted with your application:

  • Resume


The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • DD-214/ Statement of Service
  • Diploma/ GED
  • DA Form 3433
  • References (Name, address, phone and e-mail)
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action


Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

Help

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

US Citizens currently residing within the commuting area of Chievres Air Base, Belgium (not ordinarily resident in Belgium). US resident alien family members of US sponsors who are citizens of NATO countries other than Belgium and possess a valid green card and US Social Security Number (SSN). U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

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Deadline: 10-01-2026

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