IT Deskside Engineer

View: 135

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Planning / Projects IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Job Title: IT Deskside Engineer

Location:Brussels,Belgium

Job Description:

Mandatory Skills: IT Infrastructure field support

Role And Responsibilities:

Strong experience in providing Retail support which includes troubleshooting store supported devices, operating system issues, iPODs, Printer problems and fixing the issues without impacting / violating the hardware warranty.
L1/L2 experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities.
Ability to lift / move computer equipment weighing up to 30Lbs.
Expert in computer support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS.
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
Working experience in SCCM, Intune, SNOW.
Experienced in Problem management
Excellent written and oral communications skills with clients and management as well as people skills.
Takes proactive ownership and works with sense of urgency.

Qualifications And Education Requirements:

Bachelor’s degree or Computers Diploma/certification

Preferred Skills:

Good to have vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

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