IT Helpdesk Agents - First Line - NL/FR/ENG (RSS)

☞ Retail Support Services - RSS

View: 160

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: IT - Software

Industry: Retail

Position: Associate

Job type: Full-time

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Job content

IT Helpdesk Agents - First Line - NL/FR/ENG

RSS,is looking forward to hiring 6 IT Helpdesk Agents (1st line) to help a wide audience of end users with their questions related to Google mail, Google hangouts, teleconferencing, business applications such as SAP, Cloud and other software or hardware platforms.

In this position, you’ll be responsible for:

  • correctly capturing the technical issues of our IT end-users, and for a fast and accurate analysis of the incident.
  • You register the incidents (ticket), quickly and solve them yourself, or forward them to a 2nd line agent who specializes in the related domain.
  • You take ownership of the tickets that were created by yourself, ensure proper follow-up, until closure once the incident has been resolved.
  • Swift communication is key for this role, since you represent our internal IT department 1 on 1 for our IT end-users, your internal clients.
  • Being able to translate technical matters into understandable language is key for this position.
  • Close collaboration with other colleagues and external partners / service providers is also a part of this job.

Your Profile

  • Experience in a similar role will be considered as a big advantage.
  • Minimum highschool degree (secondary school, 6th year completed), preferably with additional training / courses in the field of computer science.
  • Analytical mindset and solution oriented.
  • Affinity with and experience in IT (support).
  • Strong communication skills, spoken and written.
  • Stress resistant.
  • Language Skills: Fluency in Dutch or French. Fluency in both of these languages will be considered as a huge advantage.
  • Conversational level of English.

Our Offer

• A permanent (and key) position in our young and dynamic team.

• An attractive salary, company car and fuel card.

• Flexible time schedule with shift advantages.

• A pension plan, meal vouchers, bonus plan and net remuneration, laptop, smartphone.

• Permanent training, the possibility to grow, internal career opportunities.

• An accessible head office without parking problems.

• Flexible working hours and the possibility to work from home, for a better work / life balance

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Deadline: 31-12-2025

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