IT Service Specialist

☞ Randstad

View: 285

Update day: 26-11-2025

Location: Diegem Flemish Brabant

Category: IT - Software IT - Hardware / Networking Information Technology

Industry: HR personeel

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Job content

Organisation

As the Global Aviation IT Service Specialist you will be working on Change Management, Service Level Management, Configuration and Asset Management and Service Request Management, for about 300 applications within the scope of the Global Aviation IT landscape.

You will work on improvement of the service quality by reporting on processes, tools and systems.

You will report into the Senior Service Specialist, Sandra Boulanger and will work closely together with the colleagues of the IT Services Team and the RASS Team

Your challenges?

Change Management

As a Change Management Specialist we expect you to:
Check if standardized methods, procedures and best practices are used for efficient handling of all Changes to the production environment
Identify conflicts between Business application Changes and Infrastructure Changes
Follow up on the use of correct processes of I2D and CCB

Service Level Management

You will:
Report on the compliance on SLM

Configuration and Asset Management

As an specialist in tools and practices we expect you to effectively and efficiently:

Execute ITIL configuration and Asset Management

Maintain and update information in Configuration Management Database (CMDB)

Create, maintain and follow up on ITWSS controls

Run CMDB validations on data completeness and quality

Delivery of user reports

Service Request Management

You will work on an accurate Service Request Fulfilment by:
Analyzing the needs and requirements for new Service Request Forms
Creating and maintaining Service Request Forms

As a Service Specialist you will follow up on:
Verification of user account and on the correct creation and maintenance of these accounts
You set up and follow up on reporting of Services related domains
You will maintain a positive, proactive and clear communication with Global Aviation IT, Global Network Ops Programs

What do we expect from you?

You have 3 years of experience and understanding of Service Management and in particular with Change and Configuration Management

You have knowledge and understanding of ITIL processes
You are a good working knowledge on Global Service Now
You are a team player
You have strong communication skills
You have a working knowledge of desktop software
You pay strong attention to detail
You like to work process oriented
You are an analytic thinker
You have a strong Cross Functional and Inter-Disciplinary awareness
Your focus is on the Customer
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Deadline: 10-01-2026

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