IT Services Field Support - Vlaanderen

☞ ENGIE

View: 150

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: Human Resources IT - Software IT - Hardware / Networking Information Technology Executive management

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Job content

For our IT department, located in Brussels, we are looking for an IT Services Field Support. This position includes regular travel in Flanders.
As an IT Services Field Support, your role is to effectively maintain hardware and software on client premises (Maximo, Planon, tablets...) and to deliver timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

What will this professional challenge consist of?

  • you identify software and hardware problems and repair
  • you perform regular maintenance on hardware and software components
  • you install cables and configures hardware and software
  • you document system addresses and configurations
  • you run diagnostic programs or use test equipment to locate the source of problems
  • you communicate effectively with end users and customer management
  • you maintain security and functionality through application of program temporary fixes
Change support
  • you implement and guide the evolution of an ICT solution
  • you ensure efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes
  • you minimize service disruption as a consequence of changes and adheres to defined service level agreement (SLA)
  • you ensure consideration and compliance with information security procedures
  • proficiency levels
    • you ensure the integrity of the system by controlling the application of functional updates, software or hardware additions and maintenance activities
    • you comply with budget requirements
Service delivery
  • you ensure service delivery in accordance with established service level agreements (SLA’s)
  • you take proactive action to ensure stable and secure applications and ICT infrastructure to avoid potential service disruptions, attending to capacity planning and to information security
  • you update the operational document library and log all service incidents
  • you maintain monitoring and management tools (i.e. scripts, procedures)
  • you maintain IS services
  • you take proactive measures
  • proficiency levels
    • you systematically analyse the performance data and communicate findings to senior experts
    • you escalate potential service level failures and security risks, recommends actions to improve service reliability
    • you track reliability data against SLA
Problem management
  • you identify and resolve the root cause of incidents
  • you take a proactive approach to avoidance or identification of root cause of ICT problems
  • you deploy a knowledge system based on recurrence of common errors
  • you resolve or escalate incidents
  • you optimize system or component performance
  • proficiency levels
    • you exploit specialist knowledge and in-depth understanding of the ICT infrastructure and problem management process to identify failures and resolve with minimum outage
    • you make sound decisions in emotionally charged environments on appropriate action required to minimize business impact
    • you rapidly identify failing component, select alternatives such as repair, replace or reconfigure
These are services that are mainly directed for Cofely activities and blue collar Cofely employees.

Your skills & competences

  • an experience in customer service is an asset, preferably in ticket management
  • you have an affinity with mobile devices (tablets, smartphones and digital tools)
  • you have knowledge of the IT business applications deployed on them (e.g. Maximo, Outlook, Teams...)
  • you speak Dutch perfectly

Ready to be part of the energy transition?


Then join our experts in the various innovative and exciting projects of ENGIE Solutions. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies that will lead us further to a neutral-carbon future.
Joining ENGIE Solutions is more than that! You also get:
  • a competitive salary in line with your education and experience
  • fringe benefits such as meal vouchers, concessionary travel, hospitalization- & group insurance
  • interesting training and career opportunities
  • …
We are looking forward meeting you!
Does this description fit you, and would you like more information? Contact our HR colleague Stéphanie Limberopoulos - stephanie.limberopoulos@engie.com
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Deadline: 10-01-2026

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