IT specialist - 9895

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring aIT Specialist for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

The selected candidate is expected to contribute to:

• ensuring the good functioning of FADN through a high-quality data collection, verification through data quality checks and validation, treating the data confidentially;
• running the data validation software, analysing the outcome, and reporting to users; • monitoring of the tests that assess the quality of the FADN data in close cooperation with the internal IT specialists and analysts;
• writing of technical documentation;
• reporting in regular team coordination meetings and in meetings with Member States representatives;
• ensuring the good communication of the FADN data to the EU public and research community;
• facilitating the transition to the Farm Sustainability Data Network (FSDN), notably by providing expert’s knowledge to relevant colleagues and by offering possible options to develop the system;
• a high quality of service to the network of liaison agencies by managing the helpdesk in turn with other colleagues to support Member States with their data collection process both technically and by interpreting the FADN regulation, and address a wide range of user requests;
• the configuration and business testing of the RICA IS platforms and contribution to their evolution both in terms of improved functionalities and design

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

LEVEL OF EDUCATION

• Master degree minimum

KNOWLEDGE AND SKILLS

General

• Very strong analytical and numeracy skills
• Very strong organising, prioritizing and systems thinking skills
• Strong capacity to assign and follow up several various deadlines throughout the year
• Excellent problem solving skills
• IT expertise with the handling of farm accounting data is required

Data and content

• Very strong experience in working with databases and data management IT tools
• Capacity to analyse a business process and the functional requirements and suggest improvements
• Capability to write clear and structured technical documents
• Eye for the details
• Knowledge of farm accountancy principles and basic understanding of farm business activities. Team work and helpdesk activities
• Strong experience in end-user assistance and training, with the capacity to identify the needs of stakeholders and to resolve stakeholders’ complaints quickly and efficiently
• Excellent interpersonal skills
• Capacity to work in a team and autonomously
• Ability to work in a multi-cultural environment and to express oneself clearly in meetings, including in front of a large audience
• Aptitude in reporting

Language

• The selected candidate must be fluent in English in speaking and writing. The command of other EU languages that may be used to understand communications from Member States is an asset.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

Under the DIGIT TM II framework contract Serco provides external service provision in Time and Means for development, consultancy and support in the field of Information Systems for the European Commission, the European Commission Executive Agencies and Joint Research Centre (JRC) on Lot 1, 2 and 3 in Brussels and various locations around Europe.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.

Excellent Salary

Corporate Benefits Package

Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team