IT Support

☞ Synergie

View: 120

Update day: 26-11-2025

Location: Waterloo Walloon Brabant

Category: IT - Software IT - Hardware / Networking Information Technology

Industry: HR personeel

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Job content

Would you like to work in a motivated and international team? Are you interested in a role where development of your IT and communication skills are key? Come and join the team of Technicians that visit customer’s machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract.

Here are your future responsabilities:

 ITSMS Tool Set (Ticket Management Software) (preferred)

 Correctly track incidents and calls timely and accurately

 Respond to computer related service and trouble calls

 Ability to resolve Windows Windows 10 Operating System Errors

 Proficient in Microsoft Office 2016/Office365 Suite

 Proficient in collaboration Tools Teams/ Zoom/Skype

 Basic Knowledge of Microsoft Active Directory

 Microsoft Group Policy Objects experience

 Understanding of Antivirus Protection Software, and VPN Solutions

 (Desktops/Laptops) – Hardware and Software Troubleshooting

 Some hardware support experience required e.g. installing memory/hard drives

 Diagnose printer and other peripheral device failures and implement solutions

 Provide installation and upgrade services of supported hardware and software

 Basic Network troubleshooting skills and knowledge

 Support of key engineering applications at use within the business

 Experienced with Apple Products (MacOS/IpadOS/IOS)

 Experience with Mobile Device Support (IOS/Android)

 Move workstations and peripherals, as required

 Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)

 Proficient with “Remote Worker” technology, accessibility troubleshooting skills


  • 2 Years’ experience in an IT Support Role
  • Flexible, efficient and able to work independently (driving license required)
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills [English]
  • Ability to multitask
  • Team focused

  • A market conform salary.
  • A career opportunity in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.
  • An extensive career support and training programs driving strong track record of promoting people to more challenging and enriching jobs.
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Deadline: 10-01-2026

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